莫比爾公寓

I honestly have nothing good to say about our stay: from the initial check in to our exit, there were hiccups. Upon arrival, our room wasn't ready, and we were told we could use the pool/amenities. The valets both said we would be able to retrieve our pool bag from behind the check in desk. This seemed baffling to Riley (at the front desk) and she had no idea were the bag could be. It was literally behind her in the holding area. We were given no key or access to these amenities and repeatedly had to flag down random workers to merely use the restroom. Riley then called to notify us that our room was ready, and I said thank you... she then called again 15 minutes later as if she had never called. My husband attempted to enter the hotel from the crossing bridge, and was not allowed entry by hotel staff. Instead staff gestured for him to go back to the spa building, outside and around to the entrance of the hotel. Upon checking in, yet again the front desk staff was baffled by our ”checked in” luggage and said they had no idea where it was, we would need to check with valet. And no the luggage couldn't be placed in our room. So my husband had to again call for valet to retrieve our luggage, which AGAIN was directly behind the front desk. All of this seems to be an issue with the hotel wanting to be a ”top tier” luxury experience for a guest nut not quite following through with that expectation. Finally, once in our room, we lowered our AC to the lowest possible temperature at sometime around 3:15pm. It was not refreshingly cool in our room until well after midnight. Needless to say I will not be paying to stay at the BattleHouse again.

我通常不會留下對酒店的差評,但對於我在這個假日酒店住宿感到非常失望。大堂和餐廳區域很好。然而,電梯和走廊有黴味,而且很悶。要麼是走廊裏沒有空氣,要麼就是不打開。所有地板上的地毯都沾污了,需要清洗。房間裏的兩塊牀頭板都褪色了,看起來是漂白的。在檢查了其中一張牀上的牀單後,牀單被罩被子被弄髒了,還有一隻枕頭套。我不得不要求新的牀單。浴室有螞蟻,通風口灰塵很大。我本來想去另一家旅館,但因爲要參加籃球比賽,所以這個地區的旅館都訂滿了。

莫比爾旅遊難忘，有機會再赴莫比爾海港遊玩，下次再住假日酒店！Ok！

我真的很喜歡我的住宿,我會再回去的。

I stayed at the Resident Inn Marriott in Mobile Alabama.950 W I-65 Service Rd S.These are pictures from my Room218 Dec23-27,2023 Queen One bedroom Suite.My room looked nothing like the pictures shown online. It was very disappointing.I have several emails from contacting customer service all weekend about the condition of the room. I spoke with the lady at the front desk.She was very unbothered.There was no hot water, water damage on the ceilings, the appliance(stovetop)was broken with missing knobs.The carpet was stained.The dishwasher had the insulation or whatever it was coming out of the sides.The rooms were smelly and dingy.Just not Marriott quality at all.No housekeeping or cleaning done or available during the stay. You had to take your own trash out.The front desk lady told me when I checked in said that she would place a work order and someone would be by the next day. However, there was no truth to that at all, the next evening I went down to inquire, the guy at the front desk said there was no work order and he had no idea what I was talking about.They also slid a letter under our door at some point that said they let their staff off for the holidays.It would have been nice to know upon check in so we were told and we could have found somewhere else to stay. I have never stayed at a hotel where there was minimal to no staff. Terrible experience for a Christmas Holiday weekend. On a positive note and the only positive was the male staff (Marquise) that was very pleasant keeping breakfast stocked. The front desk staff was not concerned at all.When, I checked out,I mentioned the condition of the room and all the guy said was ”Im sorry”.There was nothing he could do because I booked through third party but I could call the General Manager which will be in by9.I spoke with her.She said to send her the pictures to her email and she would go take a look before she leaves for the day.She also said she left her phone at home and she would check the email that I sent with pics included and I did not hear anything else from her.Again, what was advertised online nice and clean is not what I ended up with in person. It was total opposite.The online advertising was very misleading.

很棒的設施和良好的氛圍!!!

We needed a place to stay as we traveled from the East coast to San Antonio, Texas. The hotel is right off of the highway and has a gas station nearby. Friendly staff helped us book the room over the phone as we drove, and they were very pleasant for check in. The double Queen room was spacious enough for our family of four, and we had plenty of room to set up our pack n play for the baby. Fridge kept our food and drinks cool. The hotel issues Dove products for shampoo, conditioner, etc. Good pressure in the shower. I melted into the bed….so comfy! We heard a train right before we went to bed, but we only heard it once. Would recommend.

I have been living here for the past 4 months and from the very first day I arrived, Daniel checked me in and immediately made me feel like family! Over the last 4 months I can honestly say that the staff is the most amazing I have ever experienced at a hotel. With that being said Daniel always seems to be working the days and times when I am coming through. Daniel has went above and beyond to accommodate and assist in making my stay as comfortable as possible, treating me like family and being in a first name basis makes me feel like we are old friends. Daniel is a great employee and the rest of the staff has been amazing also.