Misty
2023 年 12 月 18 日
Our room was very nice as was the hotel. Convenient to get to Target Center, bars and restaurants close by. My low score is based on two things. First, I did self checkin and was told once I arrived to go to the online checkin line. Well, there wasn’t one and I waited in line for quite sometime just to pick up my keys. There were teams/groups trying to reserve rooms and multiple rooms so it took a long time. There was a gentleman behind me who was also told there was an online checkin line. They should consider doing this or take off that this is available. My second frustration was the wait staff at Cosmos. Rude and service was horrible! We asked 4 times to have water with our drinks. Finally, had to go get it ourselves. Once we got our first round of drinks no one came back to check or ask if we wanted more. Again, had to do it ourselves and the bartender seemed very put out by having to do her job. Others around said the same thing. I’m sure she was feeling overwhelmed but in the service industry politeness is important. Other than those two things I would have scored higher.
翻譯