租賃3號青年旅館(Hostel 3)

J’ai réservé une chambre pour 3 personnes un mois avant notre séjour, et j’ai prépayé par internet la réservation. Le jour J on se présente à l’accueil, le réceptionniste nous dit que notre réservation est introuvable qu’il n’a pas reçu l’argent et nous propose de nous faire une nouvelle réservation au double du prix initial et veux que l’on paye uniquement en espèce. Nous avons dû partir en catastrophe à la gare et écourté notre voyage. Car le prix d’un hôtel à Milan en dernière minutes est excessivement cher. Nous sommes horriblement déçu, en plus aucune nouvelles du service client qui ne répond pas à mes messages…

Avevamo prenotato più di un mese fa con pagamento alla struttura all'arrivo. Una volta lì, ero con la famiglia, compresi due bambini piccoli, dopo averci fatto salire 3 piani di scale (non c'è ascensore) da un ingresso sporco e pieno di sacchi, ci viene detto che la nostra prenotazione era stata cancellata perché avevano avuto problemi con la carta. A loro dire, mi avrebbero mandato una mail per avvisarmi, mai ricevuta (nemmeno nella cartella indesiderati). A quel punto l'unico tentativo, giusto per darmi il contentino, è stato quello di "provare" a chiamare un amico, dopo di che ci ha liquidato come lo stessimo disturbando

So many things, lets make a list: -First, the fact the tourist fee wasnt specified in the website, so we had to pay an extra amount of money we didnt expect. -Second, the policy of the hostel specified that, per hour of delay after 6pm (end of check in time), the tourist has to pay an extra 10€ per hour. We booked the room for 3 people but the third of us couldnt come until the day after, but we paid everything as specifed in the bill, however, we had to pay a penalty of 40€ that he clearly made up, not being registered anywhere which is totally ilegal. -Third, the condition of the whole place, bedroom, and bathrooms, were totally unhealthy, broken beds fixed with cellotape, dirty matresses, broken curtains, musk everywhere around the toilet, broken stuff in the bath tub, dirty and wet towels on the floor, and a total and general lack of hygiene (i add below some pics.) -Fourth, the guy in reception was on the phone until late, talking with people in high volume as he would be the last person in the place, with no rispect at all for the hosts that tried to sleep. -Fifth, early in the morning there wasnt any toilet paper. -Sixth, the bedroom had no light bulbs. -Seventh, we had to make our own beds. -Eight, the pics. on the website dont match with the reality at all. Ive stayed in bad, and very bad hostels everywhere around the world, and definitely this is the worst ive ever been. Definitely, the health authorities should check the place and close it straightaway, not being showed on Booking or any other websites at all.

No vayais, nos dejaron tirados al llegar, teniamos la reserva con 1 mes y medio de antelación y al llegar alli nos dijeron que estaban llenos y que nos buscasemos la vida

又醜又髒的地方。因延遲入住而向我收取了 50 歐元，但從未告訴我。

尊敬的先生、女士我們預訂了兩天的COSMO Hotel PALACE。這家酒店的一切環境都非常好。如果我們下次訪問米蘭，那麼每次訪問都必須預訂這家酒店。非常感謝在那裡工作的所有員工。他們非常有禮貌並且樂於助人。上帝保佑你。

辦理入住時間開始時工作人員不在場，我們不得不帶著孩子在外面等了一個多小時。

Buena atención el personal, es muy amable.