星際安德森飯店的評論

住宿方回覆: 親愛的賓客：感謝您抽出寶貴時間分享您的詳細回饋。我們很高興得知我們酒店靠近米蘭中央火車站，為您提供了便利的住宿體驗，並衷心感謝您對我們門衛服務的讚賞。我們非常遺憾地得知，您的入住體驗在某些方面未能達到預期。我們已註意到您對浴室設備、客房設施和客房清潔服務不一致的回饋。這並非我們努力提供的服務標準，對於由此造成的不便，我們深感抱歉。請放心，我們正在與維護和客房清潔團隊溝通這些問題，以確保問題得到解決，並避免再次發生。您的寶貴意見對我們改進工作至關重要，我們致力於為所有賓客提供更順暢舒適的體驗。我們希望有機會再次歡迎您，並為您提供您應得的高品質服務。此致，飯店管理層

住宿方回覆: Dear Guest,Thank you very much for your detailed and positive review! We’re delighted to know that you appreciated our convenient location, the comfort and cleanliness of your room, and the quality of our breakfast. We’re truly sorry, however, for the inconvenience you experienced upon arrival and that we did not offer assistance with your luggage. Please accept our sincere apologies — your feedback is very helpful and will be shared with our team to improve our service. We hope to have the pleasure of welcoming you again soon for an even more comfortable stay.Kind Regards,The Hotel Management

住宿方回覆: Dear Xiaodangdangyaoqiangda,First we were very happy to see the high score in your review, but then we read your comments and saw your pictures... you reviewed the wrong hotel! We are in Milan :-)Maybe you should move these comments to a different reservation of yours.We hope you had an equally satisfying experience with us!Kind regards,The Hotel Management

住宿方回覆: Dear Guest,Thank you so much for your wonderful review and perfect score! We’re thrilled to hear that you enjoyed our convenient location, clean and comfortable rooms, and attentive service. It's great to know that the nearby shopping options, parking facilities, and soundproof rooms added to your positive experience.Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your impressions. We hope to welcome you back to Milan again soon!Warm regards,The Hotel Management

住宿方回覆: Dear Guest,Thank you so much for your kind words!We’re very happy you enjoyed your stay, especially the room, our team, and the convenient location near Milano Centrale.It was a pleasure having you with us — we hope to welcome you back soon!Warm regards,The Hotel Management

住宿方回覆: Dear Guest,We're grateful for your great review of our hotel!Looking forward to your next stay with us,Kind regards,The Hotel Management

住宿方回覆: Dear Robenzhao,Thank you for your kind feedback! We’re happy you enjoyed your stay and found the location convenient. We look forward to welcoming you again soon.Best regards,The Hotel Management

住宿方回覆: Dear SheyingshiYIKSHU,Thank you for sharing your feedback. We’re pleased to hear you appreciated our convenient location, helpful luggage service, and the ability to ventilate the room. We’re sorry to learn that some aspects of your stay didn’t fully meet your expectations, particularly regarding the room size, decor, and freshness. Your comments are valuable to us as we continue working on improvements, especially given the historic nature of our building. We truly hope to welcome you again and provide an even better experience.Warm regards,The Hotel Management

住宿方回覆: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our convenient location near the train station, spacious and clean rooms, and our friendly staff. Your recommendation means a lot to us, and we're delighted you had a great stay. We look forward to welcoming you back soon!Kind regards,The Hotel Management

住宿方回覆: Dear bryanhu,Thank you so much for your wonderful review and perfect score! We're delighted to hear that you enjoyed our clean and comfortable rooms, attentive front desk service, convenient location, and delicious breakfast. Your kind words mean a lot to our team. It was a pleasure to have you with us, and we truly look forward to welcoming you back again in the future!Warm regards,The Hotel Management

住宿方回覆: Dear Guest,Thank you for your kind review! We're glad you enjoyed our convenient location near the train station—it's great to hear it made your travels easier. We hope to welcome you back again soon! Kind Regards,The Hotel Management

住宿方回覆: Dear Guest,Thank you for sharing your experience! We appreciate that you found our location convenient, right opposite the central train station. We’re continuously working to improve our facilities and hope to provide you with an even better experience next time.Best regards,The Hotel Management

住宿方回覆: Dear gt,Thank you for your review, we're glad you were so happy with our hotel!See you soon!The Hotel Management

住宿方回覆: Dear Guest,Thank you for your review, we're glad you were so happy with our hotel!See you soon!The Hotel Management