米蘭北部希爾頓花園飯店(Hilton Garden Inn Milan North)

作為攜程的8年老用户及黑鑽會員，非常非常的不滿意這次的入住（與攜程無關），此酒店為我本人住過最傲慢且無禮的酒店，酒店口口聲聲承諾promise給所有入住客人好的體驗，但我的體驗是不如青旅！！！首先前台服務人員完全不知道自己在上班嗎？入住第二天白天有一個打掃人員直接闖入了我們的房間（用工作人員的房卡），我們很懵，後續工作人員沒有跟我道歉。我首先聯繫了攜程工作人員他們説代理不上班 暫時聯繫不到酒店，我説沒關係我會講英語我可以跟酒店直接溝通，我打電話給前台描述完了之後他説他一會給我回電先了解一下，高潮來了！回電的是個女工作人員，她對我使用的字眼一直都是：maybe是你沒聽見，maybe是我們的工作人員敲門太輕了，因為他們每次都會敲門，大家都能聽得出來言外之意是把問題責任歸咎到我身上，那麼我請問你為什麼不認為是這次你的工作人員失誤了忘了敲門呢？酒店很明顯認為我是亞洲人好欺負我就告訴他no excuse 沒有藉口，房間裏不是我一個人，我耳朵也沒問題 我們兩個人都沒聽見敲門聲我直接反問他可能嗎，以及他説這些的時候都是很傲慢的語氣直接激起了我的怒火，你第一時間不是來跟我道歉來跟我解釋反而是把責任推給我，我説我現在對你的態度也非常不滿意，我要跟你的主管直接對話，他説主管不在需要report，後續也沒跟我做任何update。我再次聯繫了攜程的工作人員，攜程這邊幫我申請了500的心意紅包吧算是，但我還是很不滿意酒店這邊的處理。 As an 8-year old user and Black Diamond member of Ctrip, I am very, very dissatisfied with this stay （unrelated to Ctrip）. This hotel is the most arrogant and rude hotel I have ever stayed in myself. The hotel promises to provide a good experience for all guests, but my experience is not like that of a youth travel agency!!! Firstly, do the front desk staff have no idea that they are working? On the second day of check-in, a cleaning staff member broke into our room directly （using the staff's room card）, and we were very confused. The staff did not apologize to me afterwards. I first contacted the staff of Ctrip and they said that the agent is not working and cannot contact the hotel temporarily. I said it's okay, I can speak English and communicate directly with the hotel. After I called the front desk to describe it, he said he will call me back later to learn more. The climax has arrived! The person who called back was a female staff member, and she always used the words "may" to me: "may" is something you didn't hear, "may" is something our staff knocked on the door too lightly, because they knocked on the door every time, and everyone could hear that the implied meaning was to blame me for the problem. So, why don't you think it was your staff member who made a mistake and forgot to knock on the door this time? The hotel clearly thought I was Asian and easy to bully, so I told him no excuse. I wasn't alone in the room, and my ears were fine. Neither of us heard a knock on the door. I directly asked him if it was possible, and his arrogant tone when he said these things directly aroused my anger. You didn't apologize to me at the first time, but instead shifted the blame to me. I said that I am very dissatisfied with your attitude now, and I want to have a direct conversation with your supervisor. He said that the supervisor no longer needs a report, and he didn't update me in the future. I contacted the staff of Ctrip again, and Ctrip helped me apply for a 500 yuan heartfelt red envelope. However, I am still very dissatisfied with the hotel's handling.

大型品牌四星酒店，環境整潔，服務良好，美中不足是酒店大門和停車場車路共用出入口愛你呀，出入需要按門鈴通知前台開閘感覺不像大酒店，但整體來說保安方便比較安全，去大教堂需要20分鐘地鐵車程，預算不高的客人可以選擇入住該酒店。

標準希爾頓花園水準，樓下有M1地鐵站，走路3分鐘。附近有中國餐館，當地超市，披薩，肉卷等。 早餐還可以，衞生條件不錯。總體推薦吧。

第三次住這個酒店，碰巧有一些旅遊團，所以這次的價格特別貴。從M1的地鐵站走進去，5分鐘就到了，坐幾站路就可以到大教堂了。從有點走出來，到對面馬路去，就有快餐，和麪包店。再走幾步，就有超市，很方便。 這次有點小插曲，一開始酒店給我一個超大的房間，但裏面就是空盪盪的，讓人很不舒服。沖涼房異常的大，但沒有淋浴房，水流滿了一點。看久了，破有點兇案現場的想象空間。我和值班經理説了，溝通後換了一個小的房間給我，好多了

房間還是蠻乾淨的！ 酒店位置不是很好找 在巷子裏面！！！！！！！！！！！！！！！！！！！！！！！！！！！！

房間不錯，酒店的大堂服務比較熱情周到，房間也不錯比較寬敞，有寫字枱和冰箱保險箱，房間的窗户能看到遠處的米蘭大教堂的尖頂，同時也能看看夕陽，風景還行，在酒店不遠有個小公園，早晨起來去散個步又還不錯😁

帶娃自駕遊，有意選擇了希爾頓品牌的保障，房間非常大，衞生很好，設施很新，可以向前台購買洗衣膠囊或在超市自己買一盒洗衣膠囊更划算，使用洗衣房洗衣和烘乾是免費的，免費停車在歐洲的酒店裡是亮點，停車庫非常寬敞，自駕車從酒店平行的一條馬路可以直達市中心區域，就是米蘭大教堂和商場的區域，但是市中心停車比較困難，要8 €每小時。從酒店搭乘地鐵不需換乘一輛直達比較經濟和方便。非常好的酒店。前台也很友善客氣。

不錯，很大，早餐好

意大利和德國一些城市我訂的都是希爾頓花園，類似國內比較優質的快捷酒店。米蘭這個房間比較小，住一二個晚上沒有問題。早餐非常好，西式餐品應有盡有。地點也很棒，距離地鐵口大概 200 米，方便出行。周圍是居民小區，晚上比較安靜，商業不多。