Staybridge Suites 路易斯維爾- EAST(Staybridge Suites Louisville-East)

My twin boys and I enjoyed our stay. We were in town for Junior Olympics. The hotel was central to a lot of food places. Breakfast was great each morning. We were welcomed by fresh peanut cookies.

For the most part it was okay. Check in was smooth. You had to slam the door for it to shut all the way. There were dead bugs in the light fixture in the ceiling. The shower/faucet was broken. We stopped by the front desk before going out, was told it would be fixed or other arrangements would be made. When we returned, it was not fixed. A new front desk person did not see a work order or a not from the previous person and not sure what she could do. Luckily the maintenance person was on the property and could fix it. Was just a big inconvenience.

This is my first time staying here but I will definitely book future stays. They had fresh baked cookies upon arrival, fire in the fireplace, the dining area was decorated for Christmas. Mon-We’d they do an evening social with a hot snack and drinks. The room was perfect, I travel with small children and having a full kitchen was exactly what we need. Drawers in the bathroom vanity so you can actually put your stuff away (we were staying for a week), plus a usable closet! The staff was so friendly.

Nice property for the price. Breakfast was decent with multiple options to choose from. Staff was very friendly and accommodating.

The staff were very professional and personable, friendly. The room was terrible, located next the lobby near the stairs and ice machine; first floor with windows facing the front of the hotel parking lot. Noisy. Our room door was often pulled on at all hours as if to be mistaken for some sort of service door. The room had old carpet that was pulling in places, the ceiling was peeling in the bathroom, the shower tub was also peeling. We paid full price; not inexpensive. The carpet and couch looked like they needed a good, deep cleaning or replacement. The kitchenette was clean and our bed linens were clean and decently comfortable. We were given limited towels. Unfortunately, our room was very disappointing for the price point.

I like having clean towels every day shouldn’t have to ask for them like my beds made and trash empty

The room was extremely dusty the rug had a red stain on it the fridge had hair on the inside

They shut the hot water off after check out time and don"t turn it back on due to a boiler leak from 3-5 pm. We needed the shower at 3 pm for an event. We were unable to shower.

Three night stay for three people. I booked a suite for my two sisters and myself. We were visiting family in Louisville. There was a queen that my sisters shared. The pull out was twin sized even though it. Was advertised as double. There was no bedding, pillow, sheets or blanket. I called before leaving for dinner with family. Asked that it be brought while I was at dinner. Nothing there when I got back after 9:00. Went to desk and was told they forgot. It was cold that night but thermostat was locked and could only get AC. Next day maintenance came and unlocked it. Friday night after we returned from family event, the door handle fell off and we were stuck inside room. Called desk several times but phone didn't work. Person couldn't hear me. Finally reached someone. They came down and got us out. Maintenance came hours later to fix it. No one came to empty trash or leave clean towels. The kitchen floor was sticky upon our arrival. I found housekeeping and paid her $10. To empty trash,leave towels and mop. I think the worst of all this was being stuck in the room with no way out. The pull out was not comfortable. Maintenance who fixed the door asked to check bathroom. Toilet in the room above broke. It had leaked into our ceiling but wasn't dripping. He just wanted to make sure.