克拉索恩廳飯店(Crathorne Hall)

First time staying at Crathorne Hall and definitely won’t be our last. Although we were travelling for a funeral we found the hotel staff so helpful, accommodating and caring they actually made our stay as enjoyable as we could have hoped. We stayed for three nights, we both said we wanted to stay longer to unwind, the hotel has a very relaxed feel with first class service. The food was excellent, I sincerely congratulate your chefs be it at breakfast or fine dining in the restaurant everything was just delicious. We booked a feature room, it was immaculately clean and very comfortable. Thank-you to all the staff you are all a credit 🍾

Had a quick one night stay to take advantage of the spring offer with a room upgrade and a complementary bottle of Champagne. Like other reviews have stated this is a fantastic historic hotel in its own right, but its the staff that make it so special. The porter Elli saw us in the car park and took our luggage up to our room before we had even checked in, We had stayed at another Hand Picked Hotel a week before where we had requested additional Peppermint tea bags as they are my wife's favourite. Upon entering our room we found they had prepared a special peppermint tea tray with loose leaf peppermint tea, a strainer and teapot, it was really appreciated. We had an evening meal in the restaurant where I always enjoy trying new things followed by a great cooked breakfast where they managed to find some black pudding even though it was not on the menu. Hand Picked may not be the cheapest hotel chain but we think they are excellent value for money.

My wife and I had a date nigh meal on a Saturday evening. Fantastic friendly service, quality food and wine from an extensive menu in fantastic opulent surroundings. It is becoming a regular venue for us. The grounds are also very scenic and good for an after meal stroll.

Only stayed at the hotel for one night as we were on our way to Whitby but our stay couldn't have been more fabulous! The staff are an absolute credit to this hotel, every single staff member we met from the phone call before we arrived to the moment we checked out were some of the nicest, kindest people I've ever had the pleasure of encountering. Really are a credit to you, especially Olivia in reception and Bruno in the Leven Restaurant. Stayed in a feature room which was so nice, the bathroom was so spacious and luxurious, with really nice amenities. Also can't thank you enough for the congratulations surprise, I was honestly blown away and it was such a lovely touch, very appreciated, especially as it wasn't in the normal realms of what people probably celebrate there! Had dinner at the Leven, which was fantastic. Also really loved that you could have breakfast in your room, was a great finish!

We attended a wedding at this venue on the 26/04/24. The venue itself is beautiful and very picturesque. Plenty of lovely grounds around for beautiful outdoor photos. As expected with most of the places like this it is expected that bar prices are quite pricey. HOWEVER I think that it is disgusting that at this type of venue and the prices that you are charged, you are advertising that you have Guinness on draft, which is not the case! You are charging £19.60 for a double archers and lemonade and a pint of Guinness that is POURED OUT OF A CAN! Wow!!!

We stayed here as a last minute night away for my husbands birthday. This is a lovely hotel with fabulous friendly staff. We had a spacious room with a large balcony which was a great feature. We enjoyed a wander in the grounds and a couple of cocktails in the bar before lovely dinner. By far, the positives of this hotel, was the staff. I really appreciated just how pleasant and friendly they all were especially the reception staff, porter, waiting and bar staff and the lady who served us at breakfast and gave us a hug when we left. I cannot reiterate just what an asset they are to the hotel and the hand picked hotel brand. Food and drink was also tasty but slightly expensive but for a treat it is acceptable. Our room was cosy and spotless. Lovely crisp, white bedding made for a good sleep. Now comes my only reason i gave it 4 and not 5 stars. I did not appreciate the 12.5% service charge on everything ordered. Most people like to decide what tip they are giving and not have this decision taken out of your hands. I always tip generously at a meal but really dont always tip everytime i order a drink. Drink prices are already expensive without adding 12.5% to every order. 12.5% is heafty too. I feel it is spoiling the hand picked hotel brand and i notice other people have mentioned it too in other reviews. I would say this needs discussed as it is devaluing an excellent hotel brand. That said, i loved this hotel and would visit again. We are also looking to book another hand picked hotel in the future especially if the service charge is reviewed.

I booked afternoon tea for my Mum's birthday with my Grandma, having never visited before. We had a lovely afternoon. Staff were so polite and friendly, the service was excellent and the food delicious. My mum was given a card and chocolate bar from the staff, both branded with the venue which was a lovely touch too. They do add a service charge on but this was no issue as we were really impressed with our visit. It's in a beautiful location too.

Five of us went for Afternoon Tea, beautiful location, lovely room & staff very pleasant selection of cakes & scones were excellent, only let down was the sandwiches very dry bread and minimal filling they had even used the crust on one of the sandwiches such a shame .

We went for a belated Mother’s Day afternoon tea treat on Saturday and were greeted by a lovely cheerful lady( sorry didn’t get her name) and were seated in a very nice room. The afternoon tea was a good selection of cakes and delicious scones but what let it down was the sandwiches which were made with less than fresh bread and had very little filling, this came as a bit of a disappointment as it is not what you would expect at such a lovely hotel. At £28 per person everything should be perfect.