Travelodge by Wyndham Miami Biscayne Bay

對我的住宿感到非常失望。抵達後，我需要支付高於預訂價格的押金。今天押金還沒有退還給我，儘管當我們離開時，我們歸還鑰匙的那位先生告訴我們押金會立即退還給我們。我已經給酒店發了電子郵件，但沒有得到回應。我覺得這太離譜了。最重要的是，我們在房間裡發現了一隻蟑螂。 訂單編號 ： ***********

邁阿密市中心的平庸酒店，一個沒有的地方 很多需求，從那裡你可以到達整個城市， 房間需要好好翻新一下，不幸的是它們很舊了

Sin problemas con todo lo que se necesita para una estadia comoda y duradera, al menos a mi no me falto nada y muy conforme con la atencion. Parking free y café por las mañanas como para compartir con unos donuts. O cerca tenemos el Publix en el 4860.-

Resuelve para una pasada rápida que necesites donde descansar. El personal es amable y la localidad es céntrica y accesible.Para mas de una noche considera otro lugar. Las camas son muy pequeñas, el cuarto tiene fuerte olor a humedad y no hay agua caliente.

Ofrece servicios que no brinda, las camas están en mal estado, las almohadas son duras, los colchones también. Tardan mucho a la hora del check out para verificar las habitaciones y tramitar la devolución del depósito.

HORRIBLE CUSTOMER SERVICE. DO NOT STAY HERE! I booked a prepaid, nonrefundable room for this property for the evening of March 9th with checkout on March 10th. Due to multiple weather events and flight delays, I did not arrive at the property until around 6 am. I called the property much earlier in the evening to let them know, I would not be arriving until very late/early morning and whoever answered the phone said that wasn't a problem. When I went to check-in, the man behind the desk told me that my reservation had been canceled because of my late arrival. I explained that I already called to confirm the later check in would be ok so please give me a room as I'm here now. This man who was not wearing a nametag and refused to tell me his name, had GIVEN AWAY MY PREPAID ROOM TO SOMEONE ELSE and told me they were full and there was nothing he could. I told him I prepaid for a room a this property and I wasn't leaving until I either got that room or he made arrangements for me to stay somewhere else. So here I am, exhausted, temporarily homeless (I left on a cruise later that day), and beyond frustrated standing in a hotel lobby at 6 am, he told me he was going to call the police if I didn't leave. I told him to go a right ahead. So, this rude, horrible man, CALLED THE POLICE ON ME. Two officers arrived a little bit later and I explained the situation. They kind of scolded the man asking how he could give away a room that I, a visitor to their city, had already paid for and then had the audacity to call them as if I was a criminal and the one in the wrong. So while this horrible man, who again wouldn't give me his name or the name of the person I might have spoken to when I called earlier did absolutely nothing to help me, the 2 officers started calling around to properties to find me some place to stay. Very long story short, I eventually found someone else to stay and slept a few hours before I had to check out, no thanks to the person who caused the problem in the first place. Even as I'm typing this I still cannot believe this happened to me at all. To be treated so horribly, not even attempt to fix the problem, and then calling the police on ME?! Reliving that morning is making me upset all over again.

Mathias & Louis at the Front Desk were very professional and helpful. We reported a problem with the shower and it was fixed promptly. The room was clean, smelled fresh and quiet for a good night's rest. It was reasonably priced for Miami area and would definitely stay here again.

Very affordable hotel in the Miami area. Staff was very friendly and knew what they were doing.. Looked like they had all the coronavirus precautions in place. Close to everything you need in Miami. Clean rooms.