W邁阿密飯店(W Miami)

Le paradis dans Brickell c’est ici et nulle part ailleurs . Un hôtel inoubliable

L'hotel est super bien placé, dommage que le personnel ne soit pas la hauteur des prestations exigées, comme l'est celui du South Beach ....

Under förväntan till en 5 stjärners hotell som ingår i W hotell kjedjan. Dåligt utbud med en restaurant med lite smakfull mat och champage som blev hällt över i en plastflaska och serverat i plastmugg. Tog allt för lång tid att få service vid poolområdet. Generellt väldigt dåligt. Borde varit fler anställda som tog hand om sina gäster. Rummet var superfräscht och bra men thats it. Lätt men dyrt att parkera bilen. I helhet, inte värt det. Ett 5 stjärnor hotell borde ha mer att bjuda på!

There was no room service after 10pm. We had to order Uber Eats and the hotel wouldn't bring our order to our room. We had to go down to the lobby to pick it up. The front desk was manned by 2 people who admitted they were the only 2 employees working in the hotel that night! I tried to call housekeeping because the in-room fridge was making a loud buzzing sound but no one picked up the phone. No one at the front desk also answered the phone. Embarrassing lack of hospitality and service. That said, the room was clean and breakfast the next morning was quick and well made.

I travel most of the year and this tops the worst hotel experience in a very long time! I would give the hotel itself 3 stars (and that’s generous) and 1 star for the experience of staying here. This is not my first stay here but it got worse every time. I was told before booking the room that they have guaranteed late check out purchase option, at the hotel upon checking in they had no idea what I was talking about. I would not book the room if i was told that late check out was not an option! However, the worst part was the room itself - stains everywhere, scratched furniture with what looks like either feces or blood stains on the walls and curtains, I found a “bride to be” sash in the sheets… don’t think it was left for me there, in room dining is “not available these days”, no even such a simple thing as Netflix on the TV or box of paper tissues on the bed side table. W chain is really embarrassing themselves with this propert