精美藝術傲途格精選飯店(Hotel Beaux Arts, Autograph Collection)

Stayed at the Beau D’arts which is supposed to be JW’s elite hotel. My wife was so excited to book the room. First night there was an “incident” in the room next to ours and 15 cops were swarming the hallways and we were not allowed to our room. The mgr and assistant mgr told us nothing to worry about and that the gentleman didn’t check out at noon so was being removed….really?? My wife did not want to stay on the room next to this. The mgr decided we could change room’s albeit when we could actually get into our room to get our items since there was no access by the police. For all the trouble the mgr said they would give us 10,000 pts for our ‘inconvenience’ as md would not offer any discount. Really? I understand the “incident” may have not been under their control however how they handled other guests was absolutely within their control. The staff was rude and disrespectful and very unapologetic about the inconvenience. Was a long time loyal member of Marriott however after this stay, no more.

They charged incidental charges to my credit card with a promise to refund. I contacted them at-least five times by phone and multiple times by email. Hotel staff promised that i should see a refund in my credit card but i never did. Its been 20 days since i returned from trip and i have not seen a refund in my credit card. I have emailed the hotel manager and email i d which was provided to me by hotel staff, no response whatsoever. I have stayed in many hotels but never had an experience of this sort. Please review your credit card charges after your visit

We stayed at the Warhol corner suite with our 2 year old. It was quite expensive. The staff was friendly and for the most part, helpful. However, given the amount we paid, we were disappointed in the small details that would have been available at other 4/5 star properties. These are not deal breakers, but some examples that would make life easier: - Breakfast not included - Pool towels not allowed to be taken to the room - Limited towels inside the room - Limited in-room dining options - No formal relationship with a nanny/babysitting service. We don't expect the hotel to offer nanny services, but they should at least have a relationship with some options. The area is nice, there is a park with a playground close by. But if you are going to spend this much money on a suite with a baby, you are better off staying in Coconut grove, Mr. C.

The valet service was a disaster. Do not use it. Once it took 45 minutes to get the car and the second time 30 minutes. Both times I called down in advance to get the car so there is no excuse. The time to get an elevator was also ridiculous. One would expect more from a 5 star hotel.

This was a terrible experience! Upon checking in there was no one at the front desk and it took over an hour for someone to return. there was 6 other ppl trying to check in and no one to help them. Obviously, a safety hazard because if there were an emergency no one to call. Room was dirty, missing linens and amenities. Worst part was that the day we checked in we had a very important event to attend and needed to be ready by 6. this was a black tie event and i ended having to go with my hair wet because of the little time i had to get ready. We did not get our room till 5 pm and had arrived at 4 I have stayed in this hotel before and its always been an amazing experience. We did learn over our stay that the hotel is extremely short staff.

The hotel, property and room exceeded all expectations. The private check in on the 39th floor felt very exclusive. Zhanna checked us in and she was very thorough and knowledgeable. Check in was a breeze. The room was spotless and offered some amazing view of the Miami cityscape. Aldo made us great drinks in the lounge area and was very delightful to chat with. The hotels elevated services and amenities were well worth the price. My only complaint was the basketball court had to be rented at a very high fee. I wish guests were allowed to get a light shoot around in without such a high fee.

This is a cool little boutique hotel within the JW Mariott Marqueis. They have a daily resort fee that has some nice amenities such as a food credit and massage though it would be better if the fee wasn't there. They recently did some mild renovations, but it is in need of some heavier things to be done in the bathrooms as they are showing their age. One review complained about the towels being stored in a closet outside the bathroom (note: that closet has a relatively concealed door within the bathroom) Property is expensive and the "exclusive" bar is crazy expensive for what it is. Most things are shared with the JW and the loose connection doesn't fully work. With so many "shared" things (restaurants, gym, business center, etc), the lounge for high status members is not one of them.

The hotel was nice unfortunately I room didn’t have water in the sink and the engineer couldn’t fix it. Fortunately ******* saved the day and made us feel like GUESTS!!!

I have stayed in this hotel multiple times. It is a "gem" im Miami. Excellent service, well appointed rooms. A quiet "oasis". Rooms have a spectacular view and are very well appointed and kept. This is not a huge property yet realize it is on the top floors of the JW Marriott.