墨西哥城凱悅嘉寓住宿

I stay in this hotel because of the convenience that connects to the hospital ABC Campus Santa Fe, every 4 months I stay 5-10 days in this hotel because family member been treated at the hospital. Always had an issue with the hotel they accept pets and dogs barking or jumping to your balcony, not respecting do NOT DISTURB sign sick people resting, etc, but this time is unacceptable and completely disgusting, I arrived with my 5 year old and 70 year old mother at 1am, to get ready for surgery next day and find that my room has a used condom on the nightside table, and there was nobody in the hotel to solve the issue, nobody to clean, no managers, this and a motel makes no difference. I do not recommend this hotel at all for families, and of course is not ok for a sick people being treated at the hospital because the cleanness is terrible. They do not value high status Hyatt rewards loyalty, not even an apology from the staff. Staff pretty rude “Do not complain with me I did not do it”This hotel is a disgrace. No cleaning crew.