鳳凰城邁措沃希爾頓逸林飯店(DoubleTree by Hilton Phoenix Mesa)

我和我丈夫在 trip.com 上發現了這個可愛的地方。我們就是喜歡它。萊尼克（Lenique）她是最好的女士，她確保我們沒事，並為我們提供了一些餅乾。從我們到達那裡到我們離開的那天，她一直微笑著。我們很快就會回去。

Staff was super friendly and helpful.

We selected a room specifically for the "high floor" amenity that was an added charge through *******. When we arrived we found ourselves on the 2nd floor by the elevator. They would not change the room, claiming our "class" of room had no other options. It was an awful night. Between the noise from the atrium and the myriad of adults getting off the elevator loudly talking, or the kids from the sports teams running up and down the hallway, I've rarely had less sleep. Won't be returning.

What we liked best was the staff. Especially Nicaise DeFour. Checked in at 4PM with a guaranteed reservation for a king bed for the one night. Very important to us for multiple reasons. We were told that all king rooms had been let and therefore none were available. We explained again that we had a reservation which guaranteed such a room. The staff (no names) behind the desk said they were sorry but there was nothing they could do. Since we had to leave to attend a wedding we asked (kindly) if they could work the problem as we would be returning around 11 that night. Nicaise was behind the desk and informed us that no king room had been found. We went through similiar discussions as earlier and asked if she could check once more. Room found. It was a mini suite for $87 additional. But we had been guaranteed a king room at a given price and we did not feel we should pay. Given all the circumstances Nicaise graciously agreed and did what all exceptional employees should do and granted our reasonable request for our very short one night stay. As a consequence, Doubletree remains our preferred hotel when traveling.

We enjoyed how very nicely kept this hotel is. It has a restaurant open for breakfast, and it is truly convenient. It is spacious and the atrium and bar area/lounge area is beautiful, and also a perk we loved. Definitely a hotel we will book in the future. I highly recommend this hotel.

Hotel provided our basic needs. Hotel does need some servicing. New mattresses needed in room 334. Room did not get cold enough and tub would not drain properly.

The property was nice and clean. The staff was dismissive. There were also a lot of kids with a sports team, they were loud and not be escorted.

Room had an over powering sewer smell that made us sick. There were hole in the closet door and ceiling. The bathroom was dirty and run down like the entire room. We checked out 1-1/2 days early handing our room keys to the front desk, and a day later they had no idea we had checked out. Horrible hotel.