梅里爾維爾溫德姆唄盟套房飯店(Baymont by Wyndham Merrillville)

Terrible

Mala atención al cliente no buscan soluciones

So dirty. Blood on sheets. Gum and stains all over the floor. Broken lamp, broken, microwave, dirty fridge. Bathtub filthy. Front desk agent always on break. Tape on the ceiling. Holes in the walls.

The customer service was really satisfactory, very kind considerate of what you need pleasant

No lamp shades dirty linens remote for tv didn’t work. Air conditioning loud and clanking holes in walls carpet wet

Service desk lady named Mary was very rude for my entire stay. She was very little help. My room was dirty and I did not get accommodated. I just had back surgery & have 2 children so I could not keep switching hotels at the time so I was forced to extend my stay to further heal. The breakfast area was the only nice part but even the hot food was not hot as it should’ve been.

The service desk employee Mary was really rude to my family as well as other paying customers. She did not care to be nice or give any information when asked. Instead of solving or accommodating any problems with the room she told me to go home. The room upon arrival was visually dirty, paper and debris on the floor as if it hasn’t been swept or vacuumed. Toiletries were already almost empty including the toilet paper and all the little soaps on the sink. The blankets has lint all over as if someone had laid in the bed after it was made. The heat was on 80 when I walked into the room with my newborn so it was scorching hot. The pool area had air blowing instead of heat so the pool was not ideal to use even though it was indoors. Also you had to ask to be let in the pool instead of your key card working itself. All around a horrible experience. The only good thing was the breakfast waffle maker. The biscuits were rock hard & the gravy was cold.

Both sing and bathtub was clogged. The lock on the door didnt work correctly. The first room we were fiven wasnt even cleaned. Dirty beds towles on the floor. Then the second room had trash still in the trash cans from the previous guests. When breakfast came aroundni went to feed my son and the biscuits were so old and dry it was as hard as rock.

Shortly after we arrived to our hotel and checked into our room, we noticed several red flags about the room that was issued to us. The overall cleanliness and functions of the room were very poor, about 3/4 of the furniture in the room, from lamps to chairs, were either broken or stained, the shower flooding with each use, to finding fecal matter on the floor beside the bed. We reported the issues to the hostess and they seemed to taking it with a grain of salt. Also asked if we could have rooms changed due to the issues with the room that was issued and it was brushed off and we were never assisted.