克利夫蘭曼圖爾Residence Inn 飯店(Residence Inn Cleveland Mentor)

I was not aware of the Costly pet cleaning fee of $100 for my 6lb pet. More so, I was double charged on several services like internet, county bed tax, city bed tax, etc. fees were VERY high!

This place is not at all worth the money. The vents in the room were gross. The wallpaper is peeling. There were m&ms under the bed and popcorn in the couch. The chairs were peeling and felt grimy. Breakfast is bread, cold cereal, fruit, or boiled eggs that are already peeled and left sitting out. The one redeeming quality was the staff who were very friendly.

Great hotel but the front desk needs some training in hospitality. Lady was rude and very short when talking when we checked in. Then when i asked for a late checkout due to weather and us getting delayed, the lady refused, lied to me about being soldout for a Sunday night, and while i was still being nice and civil and thanking her for trying, she just hung up the phone! Then I looked to book online since she said they were soldout and guess what, every type of room was available to book for that night at almost half what i paid! 🤔 Then we had the maid hanging around the hallway waiting for us to leave the room. So had to drive and sit in a parking lot in the storm with kids all because they couldnt give me an extra hour to checkout. Also they make nothing for the complementary breakfast on weekends. Only had biscuits & gravy then cereal and fruit. Only way to get the complementary hot breakfast is to stay Mon-Fri, which is insane since majority of hotels are used for weekends. Gotta save $$$ where you can i guess. For $232 a night, u would think we would get some eggs & bacon! Nice hotel but horrible staff and service so you can decide what to do, but i won't ever stay there again. We usually go multiple times a year in that area so disappointed that a nice hotel would be ran like that. From the front desk, to the kitchen staff and to the maid, all had the same bad attitude so thinking the district manager may want to look into why that is.

No service,NO POOL, FRONT DESK MGMT INCOMPETENT! Marriott corporate will be contacted! Horrible not clean!!!

Definitely was good service, staff was kind. Rooms were very spacious and clean. Definitely will be back.😃

Staff was very polite, room was clean, smelled good and quiet stay

Convenient location to shopping and dining. Close to highways.

A very nice stay w family pet while visiting friends.