The good… Location - right on the beach, which is a very nice beach. Rooms/facilities - generally pretty good Breakfast - good The bad… We were here end of season with our kids for October half term. Many of the activities for the kids are not on this week (no evening activities) and the hotels Italian restaurant is not open as it is used for the buffet with the mosaic restaurant having been closed. In addition the service has been pretty poor, and definitely not of 5* quality. There are numerous small grumbles such as having to set own place for breakfast on two consecutive days by collecting place mats and cutlery from partially used tables as there were no tables laid out for breakfast after being asked to sit in the lobby as the main restaurant was full, room service trays sitting outside room without being collected for over 24 hours, the pool being practically arctic in temperature amongst others, but we would probably have lived with those grumbles if it hadn’t been for the experience we have just had in the a la crate Cape Nao restaurant (hosted in the level due to weather) To provide some balance we ate there two nights in a row. The first night we ordered a paella which we were told would take about half an hour which we were of course totally fine with. Lovely meal and booked again for the next day. We ate there tonight and the experience has pretty much ruined our evening. Our kids ordered chicken which arrived at about half 7, about 10 minutes after ordering. However we then waited another 45 minutes for the burger and burrata salad that myself and wife had ordered to arrive. This was an excessively long wait (almost an hour from ordering) and then the wrong order came out for my wife with a steak rather than burger. We sent it back but then had to wait another 20 minutes for a lone burger which quite comedically we saw brought out by two separate members of the waiting team who wandered around the room with it looking puzzled before the waiter who was looking after us realized it was ours and bought it over. It was unfortunately cold by then. How long does it take to cook a burger and make a salad? Basically it’s so very close to being a really excellent hotel but unfortunately it is the details and the service that lets it down. We have had a great time and menorca particularly at this time of year is beautiful but my honest assessment of this hotel is that it definitely is not really up to expectations for a 5* resort and we have been left a little disappointed by the hotel.
不錯
70 評價