Pool was temporarily closed. Phoned the previous day and were told it was open. Not sure if I believed the front desk in regards to the reason - chemical problem. Asked when it would be open and was told in about 7-10 days. Asked if the pool is ever open and was told -always! Booked this hotel because we were taking our grandchildren.
Room was missing cable box, hair dryer & iron. Cleaning staff was good, brought us the items promptly. They did not replenish our coffee, towels etc. we were staying 2 nights.
Went to play pool-room was not clean, balls missing, golf clubs not replaced (told they were stolen), holes in the drywall.
Hallway carpets were very stained, ******** at side entrance. Has not been vacuumed in weeks. Grounds were very unkept. Grass not maintained, parking lot dirty, a lot of ****s. Building is aging and needs painting.
Could be a nice little place with a bit of work & effort & money put into it.
If you are offering amenities, they should be available and in good condition.
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