墨爾本Vault附近住宿

The place has amazing service with a beautiful room to stay in! The staff were not only friendly but were so happy to help us with any enquires we had about our stay. A beautiful room with a large balcony of an amazing view of the city! Located in a quite area but central to everything and easily accessible transportation and parking!

Maybe it was once nice but it has got so many issues with it and I highly recommend you look elsewhere. We stayed in a two bedroom one bathroom apartment and it was honestly the worst hotel we have ever stayed at. We were assigned room 2201W. Here are the issues we encountered during our four night stay. 1. Power outage on our last day with no back up generator for the entire building (both east and west). It’s 31 degrees outside so opening the doors is also not a smart option. Started at 9am and is already over 4 hours. As I have breastmilk in the fridge for my 3 month old, this is my worst nightmare. 2. Safe battery is low. Why hasn’t anyone changed it??? 3. Bathroom shower head plate is broken so water sprays at you un-uniformly and overall unpleasant. 4. Water drips out of the shower but the fall doesn’t go to the drain so the floor remains flooded. 5. Due to point number 4, the bottom of the bathroom door has expanded and the door does NOT close. It is so jammed that it feels like you’d break the handle trying to jam the latch in and back out. 6. Stupid placement of the microwave. You can’t open the microwave door more than 45 degrees. How on earth do you put a dinner plate in there??? 7. Missing cups/ mugs and glasses. 3 mugs, two short glasses, two tall glasses and odd numbered cutlery. Just fix it, for crying out loud! The top rack of the dishwasher was also broken making it difficult to pull in and out the middle rack. 8. Upon check in, we didn’t have any cleaning supplies such as dishwashing tablets, hand washing liquid for dishes or laundry powder. 9. Rooms are so tiny. Don’t expect to be able to open your medium sized luggages inside your room. We kept our two in the so called living space instead. 10. Generally upkeep is not there. Walls have visible stains and grime from previous guests. The whole place just overall felt really really filthy. 11. Not family friendly either. There is a flight of stairs at the entry and no ramp. There is a wheelchair elevator to the side which takes way too long to operate with a crying baby. If you’re on your own, be prepared to lift you pram up or hope a Good Samaritan can help you because the hotel staff won’t. Clearly there are issues within management and housekeeping. I sense laziness and lack of hospitality understanding is to blame. STAY ELSEWHERE!!!

使用IHG積分預訂了標準雙床間，因為白金會員沒有獲得任何升級，也沒有獲得任何歡迎，因為這家酒店的房型有限，並且是一家快捷酒店，這意味着一切都非常標準。沒有提供水，所以必須自己購買水。位置很方便，這家嶄新的酒店擁有現代設計，房間很小，沒有隱私的玻璃浴室。員工很樂於助人，但服務需要改進，在我提出質疑之前，我一直試圖向我收取58美元，這不應該是因為一切都是按積分支付的。包括免費早餐，但我們沒有去。

Good location. Good facilities. Very clean. You can hear the sound from the street a bit but it is not noisy at all. Safe for girl's solo trip.

位置很好,適合我在南岸的朋友。很棒的淋浴,水壓很大。全尺寸的吹風機。我在預訂之前看了評論。並同意房間很小。適合一個人或一張牀。我在一樓,作爲一個單身女性,從安全的角度來說,我感覺並不完全舒服。雖然很感激提前一個小時辦理了入住。工作人員很好。我的房間沒有自然光。有窗戶,面向電梯的後面和隔壁的牆壁。位置和外出時間都很棒的酒店。

🏨設施：屬於比較復古的 酒店整體環境不錯，不過房間 略老舊 也可以理解畢竟是老店，但是電器設施不夠新、插座不夠靈活和沒有USB的接口，以至於充電器不夠方便，需要自帶很多個插頭🔌 🍃環境：環境優美，大堂很美，酒店風格也很高級，喜歡拍照的小夥伴可以在酒店拍拍照，房間最好訂高層有景觀的房間 體驗感更佳。 🧹衞生：衞生總體還是不錯的 沒發現有什麼不合格的地方。 💁服務：酒店前台服務員太少了 ，前台就兩個人，其中一個還不處於接待狀態，導致check in/check out 都需要排隊等些時間。其餘的服務還行。

We chose QWS because it is superbly located for the city and cultural quarter but without any road noise. Not cheap, but worth every penny. Really friendly staff who give you their time, nothing too much trouble and a very good breakfast choice. We stayed for 6 nights and loved every minute of our stay. Being an apartment type hotel with residents meant that we were treated as guests not simply people passing through. We had a late flight back to London and Stephen kindly arranged for us to freshen up in a room before departing for the airport. To top it all we were upgraded to a lovely suite on the 8th floor without even asking. What a welcome. If only all accommodation providers could match the customer service we received holidays would always be great. Well done team QWS !!

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

酒店環境和地理位置都很不錯，附近有教堂，lv，bv等奢侈品店。對面就是個商場。酒店的服務也很好，提出的一些問題能給解決。在房間看到的風景很美麗，酒店的早餐自助不錯，尤其是咖啡，個人覺得很好喝。這次住的房間包含了行政酒廊，裏面提供了每天早晨的簡餐和下午茶。

全新的酒店總是很好的體驗 - 新鮮的房間和公共區域。整個工作人員都很棒。大堂的咖啡很棒。位置優越,附近有很棒的酒吧和餐館。我唯一的缺點是“城市景觀”房間站起來時可以欣賞到城市景觀 - 但當坐下來或躺在牀上時,玻璃具有隱私屏幕,因爲周圍有很多其他建築物。