宜必思尚品金斯蓋特飯店的評論

住宿方回覆: Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and that several aspects of your stay were disappointing.Our hotel is located approximately a five-minute walk from Southern Cross Station and within Melbourne’s free tram zone, however, we understand that perceptions of distance and convenience can vary depending on individual preferences and travel needs. We regret that the surrounding dining options did not meet your expectations.As a centrally located city hotel, our rooms are designed to be compact, which is reflected in our room descriptions and pricing. That said, we understand this may not suit every guest, and we’re sorry this impacted your comfort.We also regret that we were unable to accommodate your request regarding the second night. Our cancellation and refund policies are set by the booking conditions selected at the time of reservation, and these can vary depending on the rate booked.We appreciate your feedback, as it helps us review how we communicate our offering more clearly to future guests. Thank you again for sharing your experience.Kind regards,ibis Styles Kingsgate Hotel

住宿方回覆: Hi Sin,Thank you for your feedback! We’re pleased to hear you enjoyed our convenient location near Southern Cross Station, found the in-room amenities helpful, and experienced friendly, supportive service from our team.We appreciate your comments regarding the stairs at the entrance and apologise for any inconvenience this may have caused. Your feedback is valuable, and we hope to welcome you back again in the future.Kind regards,ibis Styles Kingsgate Hotel

住宿方回覆: 您好 _JASB_，非常感謝您的精彩回饋！我們很高興得知您對入住體驗的各個方面都感到滿意，從飯店的清潔程度、地理位置到我們的團隊和設施，都令您滿意。能為您提供舒適便利的入住體驗，我們倍感榮幸，也衷心感謝您的推薦。期待您下次光臨！此致，宜必思尚品金斯蓋特酒店

住宿方回覆: 您好 EmySanjaya，感謝您的回饋。我們很高興您覺得我們飯店位置便利，尤其是距離南十字星火車站和前往圖拉馬林機場的 SkyBus 巴士站都非常近。感謝您對大廳維護的理解，也很高興得知我們的前台團隊讓您擁有了愉快的入住體驗。此致，宜必思尚品金斯蓋特酒店

住宿方回覆: 您好，感謝您的回饋。很高興您喜歡我們便利的地理位置和附近的餐飲選擇。對於您在冰箱和茶杯方面遇到的問題，我們深表歉意，感謝您告知我們，我們將確保解決問題。期待您下次光臨。此致，宜必思尚品金斯蓋特酒店

住宿方回覆: 您好，Wing，感謝您抽空分享如此詳盡的回饋。我們很高興您覺得我們位置便利，客房舒適，前台團隊熱情友善。我們也感謝您提出的改進意見，包括客房清潔度和維護，我們將與我們的團隊一起改進，確保持續提升賓客體驗。我們很高興聽到您睡得好，整體住宿體驗良好，期待您下次來墨爾本時再次光臨。此致，宜必思尚品金斯蓋特酒店

住宿方回覆: Hi Rendishieryue,Thank you for sharing your feedback. We’re glad you found your room clean and warm, and that our reception team was friendly. We appreciate your comments regarding the lobby renovations, breakfast options, and bed configuration, and will review these to see where improvements can be made. We hope to welcome you back for an even better stay in the future.Kind regards,ibis Styles Kingsgate Hotel

住宿方回覆: Hi there,Thank you for taking the time to share your experience. We’re sorry to hear that the laundry facilities did not meet your expectations and that you found the process inconvenient. We appreciate your feedback, as it helps us identify areas where we can improve. We will review our laundry process and ensure our team provides the best possible service to all guests.Kind regards,ibis Styles Kingsgate Hotel

住宿方回覆: Hi there,Thank you for your feedback. We’re sorry to hear about the inconvenience caused by the fire alarm and the smoking incident - guest safety is our top priority, and we take such matters very seriously. We also appreciate your comments regarding the room size and the steps at the entrance, as this helps us ensure future guests are better informed. We hope to have the opportunity to provide a more comfortable and seamless stay in the future.Kind regards,ibis Styles Kingsgate Hotel

住宿方回覆: Hi there,Thank you for your feedback. We’re glad you found the sheets very clean and appreciated the daily room cleaning. We apologise for the noise from the corridor and understand how this could affect your stay. Your comments are valuable, and we’ll share them with our team as we continue to improve the guest experience.Kind regards,ibis Styles Kingsgate Hotel

住宿方回覆: 您好，Bandittha，非常感謝您的回饋。我們很高興聽到您喜歡我們的服務，並認為我們的員工友好且樂於助人，尤其是在您夜間航班起飛前幫您搬運行李。我們非常感謝您關於客房清潔度和冬季增加拖鞋的建議—我們一定會與客房服務團隊分享，以便改進。很高興得知您在入住期間感到愉快舒適，我們希望下次您來墨爾本時再次歡迎您！此致，宜必思尚品金斯蓋特酒店

住宿方回覆: 您好，Van0ffthewall，非常感謝您精彩細緻的點評！我們非常榮幸您連續兩年選擇在我們這裡慶祝生日！您在這裡感到舒適自在，就像在家一樣，這對我們來說意義重大，尤其對於您這樣獨自旅行的人來說更是如此。我們很高興您喜歡這裡的位置、便利設施以及前往墨爾本各處的便利交通。我們也很高興聽到客房升級為您的入住體驗增添了特別的體驗，也非常感謝您如此細心地打理房間。您將對我們員工的熱情評價以及您的入住體驗會與我們的團隊分享—正是您的回饋讓我們的工作如此有意義。此致，宜必思尚品金斯蓋特酒店，我們期待您的再次光臨。下次再見，保重，祝您生日快樂！

住宿方回覆: Hi there,Thank you for taking the time to share your feedback. We’re sorry that some aspects of your stay did not fully meet your expectations. While many of our staff can speak Mandarin, not all team members are fluent, and this can vary depending on the shift. Please be assured that, regardless of whether certain services are outsourced, we take full responsibility as a hotel and always aim to address any concerns promptly and courteously.We appreciate your comments regarding the overall experience and will use them to continue improving our services. We hope to have the opportunity to provide you with a more positive stay in the future.Kind regards,ibis Styles Kingsgate Hotel

住宿方回覆: Hi Menghuanchenxiang,Thank you for your feedback. We’re glad you found your stay affordable for a last-minute weekend booking. We apologise for any disturbance from the room’s proximity to the elevator and the noise, and we appreciate your comments regarding room size. Your feedback helps us improve the guest experience, and we hope to welcome you back for a more comfortable stay in the future.Kind regards,ibis Styles Kingsgate Hotel