墨爾本帝盛飯店的評論

住宿方回覆: 尊敬的客人，感謝您的精彩評論！我們很高興聽到您喜歡我們中心的地理位置、乾淨而現代化的客房以及我們提供的設施。我們很高興得知我們的團隊讓您住得愉快，並且您覺得這次體驗很有價值。我們非常感謝您的推薦，並期待您下次光臨！此致，Sapana值班經理

住宿方回覆: Dear Qi Zhiyuan,Thank you for sharing your experience! We're delighted to hear that you enjoyed our convenient location and found the room clean with great shower pressure. We appreciate your tip about pre-booking breakfast for better value and your feedback regarding the coffee charge. We understand that expectations can vary, and we'll make sure our team provides clearer information to avoid any surprises.We're glad you still found the breakfast enjoyable and would recommend us. We look forward to welcoming you again!Best regards,Nam LamDuty Manager

住宿方回覆: Dear Valued guest,Thank you for your feedback, and I apologize for the issues you encountered during your stay. I’m sorry for the inconvenience with your room’s lighting, the miscommunication regarding your reservation, and the housekeeping discrepancies. We will address these concerns with our team to ensure a better experience in the future.Your comments about the bed and luggage sticker are also noted, and we will work on improving these aspects. I sincerely apologize for the discomfort you faced and hope to welcome you back for a more pleasant stay.Best regards,SapanaDuty Manager

住宿方回覆: Dear Tianzhen1021,Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed our prime location, just a short walk from the Skybus station and shopping center, and that you found our front desk staff, particularly the young Chinese female team, to be helpful, patient, and enthusiastic.We are truly sorry to hear about your experience with one of our front desk staff members. Please know that we take your concerns seriously, and we will address this matter with the team to ensure that all guests receive the level of service they deserve. Your feedback helps us improve and maintain a high standard of service.We appreciate your valuable input and hope to welcome you back in the future for a more positive experience.Best regards,SapanaDuty Manager

住宿方回覆: Hi Fu, Thank you for sharing your experience! We're glad to hear that your second stay was much more enjoyable with a brighter room and a nice view. We truly appreciate your feedback, and we're happy that our staff was able to check in with you and ensure you had a comfortable stay. We hope to make your next visit even better and more personalized. Looking forward to welcoming you again soon! Regards, Cathy

住宿方回覆: Dear Valued Guest,Thank you for your feedback and for rating your stay. We’re pleased to hear that you found our environment clean, hygienic, and conveniently located near your competition venue—we aim to provide a comfortable and accessible experience for all our guests.However, I sincerely apologize for the delay you experienced during your late check-in. This is not the level of service we strive to deliver, and I have addressed this with our team to ensure smoother arrivals for future guests, especially during late hours.We appreciate your understanding and hope to welcome you back for an even more seamless stay in the future.Best regards,Nam LamDuty Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback with us! We're glad to hear that you enjoyed the room, facilities, location, and service during your stay. We always strive to provide a comfortable experience for our guests.We sincerely apologize for the inconvenience caused by the breakfast and TV program options. We understand how important it is to have a variety of choices, and we appreciate your comments about the lack of Chinese channels and the breakfast menu. We will review these areas to ensure we better cater to the diverse preferences of all our guests.We truly value your feedback and look forward to welcoming you back with an improved experience next time.Best regards,SapanaDuty Manager

住宿方回覆: 感謝您抽出時間分享您的入住體驗。我們非常遺憾未能達到您的期望，尤其是在服務效率和清潔方面造成的不便。我們對您提到的問題深感抱歉，包括辦理入住、退房以及清潔服務的響應延遲。對於任何讓您感到失望的地方，我們會認真檢討，並與相關部門溝通，以改進我們的流程並提升服務質量。您的反饋對我們非常重要，我們也會進一步優化資源分配，確保每位客人都能享受到更高效和貼心的服務。再次感謝您的耐心與寶貴意見。希望未來有機會可以重新為您提供更滿意的體驗。祝好，墨爾本帝盛酒店

住宿方回覆: Dear Carrie,Thank you for your wonderful review! We're delighted to hear that you enjoyed our convenient location and found the room spacious, bright, and clean. It's great to know that you had a positive overall experience. We hope to welcome you back for another enjoyable stay in the future!Best regards,Nam LamDuty Manager

住宿方回覆: 感謝您分享如此詳細和正面的體驗！😊 很高興知道您對酒店的文化氛圍、設施以及泳池和健身房感到滿意。我們也非常欣慰自助飲料機能為您的入住增添樂趣！期待未來還能為您提供更愉快的入住體驗，歡迎您隨時再次光臨！🙏✨

住宿方回覆: Dear Yyhaaa,Thank you for your wonderful feedback! We’re thrilled to hear you had such a great experience with us during Christmas. It’s lovely to know you enjoyed the festive atmosphere, the gummy bears at the front desk, and the coffee vending machine. We're also happy that you liked the newly decorated room and the unique Melbourne-themed decorations.Our location near Southern Cross Station, the Flagstaff and Korean Street District is definitely convenient, and we're glad you took advantage of the pool, sauna, and fitness area. We would be delighted to welcome you back on your next visit to Melbourne!Warm regards,Sapana, Duty Manager

住宿方回覆: Dear Valued Guest,Thank you for your wonderful review! We’re delighted to hear that you enjoyed our convenient location, friendly service, and clean, well-maintained facilities. Providing a comfortable and cost-effective stay for our guests is always our goal.We look forward to welcoming you back in the future!Best regards,Nam LamDuty Manager

住宿方回覆: Dear Yiqizou, Thank you for sharing your feedback. We understand that the arrangement with the double quilt and extra blanket wasn't what you had requested. We appreciate you bringing this to our attention and apologise for the misunderstanding. We hope the rest of your stay was comfortable, and we value your input. Best regards, Duty Manager Sapana

住宿方回覆: Dear Valued Guest,Thank you for your feedback. We're glad you enjoyed the environment and facilities. I sincerely apologize for the issues with room cleaning, including the towel change, trash can, and lack of toilet paper replacement. This is not the standard we aim to maintain, and I will address this with our housekeeping team to ensure better service moving forward.We appreciate your comments and hope to welcome you back soon for a more seamless experience.Best regards,SapanaDuty Manager