住宿方回覆: Hi there,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that our handy kitchen amenities, convenient location near QV, and easy access to the local transport and markets made your 10-day stay with your child a comfortable one. I will also be sure to pass along your kind words to our front desk team member who checked you in.I am so sorry to hear that the air conditioning didn't quite keep you warm enough during your winter stay and that it became noisy after the repair. We always want you to have a perfectly restful night, so we appreciate you bringing this to our attention. Our maintenance team will look into that unit right away to get the noise sorted out.We would love to welcome you and your family back the next time you visit Melbourne!Warm regards,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
住宿方回覆: Dear Guest,Thank you for sharing such lovely feedback with us. I am glad to hear you enjoyed your stay with us, I will ensure all feedback is shared with our team.We hope to welcome you back again soon!Kind regards,Te Rieva, Assistant Guest Service Manager
住宿方回覆: Dear Guest, Thank you for choosing Citadines on Bourke Melbourne and for sharing your detailed feedback. We appreciate your recognition of our convenient location. At the same time, we sincerely apologize that the room facilities and apartment-style expectations did not fully align with your experience, and we are especially sorry for the inconvenience caused. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a better stay in the future.Kind regards,Te Rieva, Assistant Guest Service Manager
住宿方回覆: Hi Renjianxingxou,Thanks so much for the awesome review!We are thrilled to hear that you loved our central spot right by Chinatown and found the rooms spacious and convenient. It is great that our team could make your last day a bit easier with that late check-out, too! Hopefully, you can try out the kitchen facilities next time you stay with us. We would love to welcome you back to Melbourne soon!Cheers,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
住宿方回覆: Dear Guest,Thanks for the awesome review! I am so glad you enjoyed the fully equipped kitchen and found our location near Chinatown and the tram network convenient for your stay. We love making your Melbourne trip easy and comfortable.Hope to see you again soon!Cheers,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
住宿方回覆: Dear Guest,Thank you so much for the fantastic review! We are thrilled you loved our convenient location near the tram, our gym facilities, and the local dining options. It was a pleasure hosting you, and we look forward to welcoming you back to Melbourne soon!Warm regards,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
住宿方回覆: Dear Guest,Thank you for your fantastic review. We are delighted to hear you enjoyed our spacious rooms, clean accommodations, and convenient location near Chinatown and the tram lines. We look forward to welcoming you back to Melbourne soon.Warm regards,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
住宿方回覆: Dear Guest,Thank you for sharing your feedback regarding your recent stay with us.I am very sorry to hear that your initial room had an unpleasant odor. Please accept my sincere apologies for the inconvenience this caused. I am pleased that our front desk team quickly resolved this by moving you to a clean, tidy, and comfortable room.It is wonderful to know you enjoyed our convenient location near Chinatown, and we look forward to welcoming you back on your next trip to Melbourne.Warm regards,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
住宿方回覆: Dear Guest,Thank you for choosing Citadines on Bourke Melbourne and for sharing your feedback. We also sincerely appreciate your special recognition of Benjamin at the front desk. Your kind comments about his patience, clear explanation of the in-room appliances, and assistance with your booking are truly valued, and we will be sure to share your commendation with him. We also appreciate your note regarding housekeeping frequency, as such feedback is important to us in continuously reviewing the overall guest experience. We look forward to welcoming you again on a future visit.Kind regards,Te Rieva, Assistant Guest Service Manager
住宿方回覆: 尊敬的賓客,感謝您抽出寶貴時間與我們分享您的回饋。如果您對我們的政策有任何誤解,我們深表歉意。很抱歉,我們需要您提供有效的信用卡資訊才能辦理入住手續。這不僅是為了保障您本人的安全,也是為了確保您的預訂有效。我們也已詳細解釋了您預訂的不可退款房型的相關條款和條件。很高興您最終得到了滿意的結果。感謝您分享您的入住體驗。此致,賓客服務助理經理 Te Rieva
住宿方回覆: Hi realyee1102,Thank you for taking the time to share such detailed feedback! We truly appreciate it. We hope we have the opportunity to welcome you back to Citadines on Bourke Melbourne next time!Kind regards,Te Rieva, Assistant Guest Service Manager
DC
豪華一室房
入住於 2026 年 5 月
好友出遊
11 則評論
10/10
超棒
發布於 2026 年 7 月 2 日
呢間酒店真係好推薦俾大家住,價錢非常相宜,交通方便,仲要喺市中心!佢附近仲有好多餐廳,Melbourne city 景點步行距離
住宿方回覆: Dear Guest,Thanks so much for the awesome review! We are thrilled to hear you loved our prime location right by the tram, the gym facilities, and our handy luggage storage service. It is great to know you found plenty of good eats nearby too!We cannot wait to welcome you back for another fantastic stay.Cheers,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne