鉑爾曼嘉威維馬拉山度假村的評論

住宿方回覆: Dear Chia,Thank you very much for your positive feedback on your recent visit at Pullman Ciawi Vimala Hills Resort Spa and Convention.We are delighted to hear that you had a very good experience with us. Your satisfaction means a lot to our team, and we look forward to welcoming you again in the near future.Warm regards,Yosua SiregarGuest Experience Manager

住宿方回覆: Dear Puluomixiuche,Thank you for taking the time to mark us with an excellent rating and very positive review.I am very happy to know that you really enjoyed the experience at our resort.Thanks again and I hope you will visit us again for a more enjoyable experience.Sincerely,Yosua SiregarGuest Experience Manager

住宿方回覆: Dear Xiyiyuexiao,Thank you very much for taking the time to share your recent experience with us at Pullman Ciawi Vimala Hills Resort Spa and Convention. We are delighted to hear that you appreciated the room facilities, cleanliness, service, and the natural surroundings of our hotel. It’s wonderful to know you enjoyed the fresh air and the lush greenery that make our property special.We truly value your feedback regarding the balcony view. We’re sorry to learn that it did not fully meet your expectations, especially as you were hoping to enjoy the sight of the mountains and clouds. Your comment is important to us, and we encourage guests to let us know their preferences prior to arrival — it would be our pleasure to assist in arranging a room with a more suitable view for your next visit.Once again, thank you for your kind review and constructive feedback. We look forward to welcoming you back for another refreshing stay in the future.Warm regards,Yoshua Siregar Guest Experience Manager

住宿方回覆: Dear Our Valued Guest, Thank you very much for your kind feedback on your recent visit at Pullman Ciawi Vimala Hills Resort Spa and Convention. We are delighted to hear that you found the room clean and comfortable, and that our hotel is suitable for family trips with children. Your satisfaction is our top priority, and we look forward to welcoming you and your family back for another enjoyable stay.Warm regardsYosua Siregar Guest Experience Manager

住宿方回覆: Dear Our Valued Guest, Thank you for choosing to stay at Pullman Ciawi Vimala Hills Resort Spa and Convention and for taking the time to share your experience. We’re delighted that our front desk team could provide you to a villa, recognizing that your family would benefit from the extra space and comfort. It’s always our pleasure to make your stay as enjoyable as possible, and I’m glad that you found the villa’s environment to be very nice and well-suited for your needs.I’m also pleased to hear that you enjoyed our breakfast offerings with a wide variety of choices. It's great to know that the activities we provide for children, such as table hockey, ping pong, billiards, kids’ basketball, shooting, archery, and other games in the activity room, added to your family’s enjoyment.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you and your family back for another memorable stay. Warm regards, Lukky Fadillah Guest Experience, Loyalty and Quality Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing such a wonderful review of your stay at Pullman Ciawi Vimala Hills Resort Spa & Convention. We are truly delighted to hear that you had an excellent experience and that our hotel met your expectations in every aspect.It is heartening to know that you appreciated the friendliness of our restaurant staff, the spacious rooms, and the expansive grounds. We are also pleased that the fresh air and tranquil environment contributed to making your stay more enjoyable.We strive to create a welcoming and relaxing atmosphere for all our guests, and we are thrilled that your family found our resort to be the perfect destination for your trip. We look forward to welcoming you and your family back for another memorable stay in the future.Warm regards,Lukky FadillahGuest Experience, Loyalty & Quality Manager

住宿方回覆: Dear Our Valued Guest, Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the cleanliness of the rooms, the beautiful forest view from the villa, and the pleasant climate during your stay. It's wonderful to know that you found our resort suitable for holidays, team building activities, and sightseeing.We're also pleased that you appreciated your kind words towards the facilities provided at our hotel and regret for any inconvenience this may have caused due to transportation issue. We'll work on improving our transportation arrangements to ensure smoother access for our guests in the future.Thank you once again for your recommendation, and we hope to have the pleasure of welcoming you back to our resort soon!Sincerely, Lukky Fadillah Guest Experience, Loyalty & Quality Manager

住宿方回覆: Dear Our Valued Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed the environment and found our pricing to be attractive. We always aim to provide great value for our guests, and it's wonderful to know that you had a satisfying experience.We look forward to welcoming you again for another pleasant stay!Best regards,Lukky Fadillah Guest Experience, Loyalty & Quality Manager

住宿方回覆: Dear Mr. Haifei,Thank you so much for taking the time to share your wonderful feedback. We truly appreciate your compliments on our service and are thrilled to hear that you found the scenery around us so beautiful and peaceful. Being nestled in the mountains and surrounded by nature is something we take great pride in, and it’s heartening to know that it enhanced your experience.We’re also glad that you enjoyed the heated swimming pool—it’s designed to provide comfort and relaxation throughout the year, and your praise encourages us to maintain these high standards.Your kind words motivate our entire team to continue delivering excellent service and memorable experiences. We sincerely look forward to welcoming you back for another stay and hope to exceed your expectations again.Thank you once again for your support and trust.Warm Regards,Yosua SiregarGuest Experience Manager

住宿方回覆: Dear Valued guest,Thank you for taking the time to share your wonderful feedback about your recent stay at Pullman Ciawi Vimala Hills Resort Spa & Convention. We are pleased to hear that our resort provided a comfortable and relaxing environment for you and your family, especially as a great destination for children.We are delighted that you enjoyed the facilities and activities, making it a perfect spot to unwind and have fun for 2-3 days. Our team is dedicated to ensuring that every guest has a memorable experience, and we are glad that we could meet your expectations.We look forward to welcoming you and your family back in the future for another enjoyable stay. Should you require any further assistance with future bookings, please do not hesitate to contact us.Warm regards,Lukky Fadillah Guest Experience, Loyalty and Quality Manager

住宿方回覆: Dear Valued Guest,Thank you so much for choosing our hotel and sharing such a positive review! We are thrilled to hear that you had a wonderful experience and were pleased with the cleanliness, environment, and service. Your recommendation means a great deal to us, and we look forward to welcoming you and your family again for more memorable moments.Once again, thank you for your kind support. We are committed to continuously enhancing our guest experience and ensuring that your next stay is just as enjoyable. We would be delighted to welcome you back anytime!Best regards,Lukky FadillahGuest Experience, Loyalty, and Quality Manager

住宿方回覆: Dear Our Valued Guest, Thank you for letting us know your staying experience at Pullman Ciawi Vimala Hills Resort Spa & Convention and I am very pleased to received your exceptional rating on you recent visit with us!My team and I look forward to welcoming you back in the future,Best regards,Gilles TressensGeneral Manager

住宿方回覆: Dear Valued guest,Thank you for sharing your feedback regarding your recent experience at Pullman Ciawi Vimala Hills Resort, Spa & Convention. We appreciate your comments on our catering services, and we apologize for any inconvenience you experienced.We would like to inform you that we do offer alternative à la carte dining options at Madcow Steakhouse and Padi Pool & Bar, in addition to the buffet offerings at Damar Restaurant. We hope that these options can better suit your preferences during future visits. Your feedback is valuable to us, and we will continue to work on enhancing the variety and quality of our dining experiences.We look forward to welcoming you back soon, and we hope to provide you with a more satisfying dining experience on your next stay. Thank you once again for your valuable input.Warm regards,Lukky Fadillah Guest Experience, Loyalty and Quality Manager

住宿方回覆: Dear Qiuxiaotong,Thank you very much for taking the time for sharing your positive review regarding your recent stay at Pullman Ciawi Vimala Hills Resort Spa & Convention.It is always a great pleasure to receive such kind words. I will be sure to share your comments with our team, as I am confident they will serve as encouragement for all of us to continue delivering excellent service.Once again, thank you for sharing your experience and returning to our hotel. We truly look forward to welcoming you back, and we hope your next visit will be just as enjoyable as the last.Warm regards,Yosua SiregarGuest Experience Manager