I booked a double room for 2 nights. they said they are unable to send the booking confirmation due to a system breakdown and will send it within 2 hours. After a week I still did not get the confirmation. When I called, they said the booking is in the system. Asked me to just come, they will send the confirmation via whatsapp. I did not get the confirmation for another hour. When I checked after one hour, a guy called "Mohan" - the receptionist was so rude, yelling at me that he has to do everything , he has no time to type and send the booking confirmation. When I asked to speak to a Manager he said there is no manager. booking is cancelled!! This is just a brief of the long horribly rude conversation. Unbelievably unprofessional manner of handling the booking and communication. ruined our holiday before even it started. Disgusting!!!
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