馬拉喀什穆萊·哈桑國際汽車賽道附近住宿

Nice trip with mostly good service.. we had a very nice time in this Riad ( our first experience of a Riad). I will list the negative points first. We booked this holiday through Easyjet after our original hotel booking had to be changed. We did not realise the room was budget room no 13 ..1st floor. The room was dark, the Tv did not work as there was an issue with the Satellite for the whole of our trip.. the beds were very hard and the room was very small with little storage for clothes. We pre ordered an evening meal however we did not receive our tea/coffee and the waiter ignored us and went to sit and chat with his friends on another table. The lack of English by the staff was an problem. The breakfast tea ( mint) was not nice it was over stewed. We booked treatments in the SPA and the booking was incorrectly taken. Thus the result was a foot massage instead of a head massage, although this was still charged for. The booking times were also altered from 90 minutes to 60 minutes without consulting with me.. The matter was brought to the attention of the manager but he did not seem interested. Issue with currency and use of card. This initially was a problem as the hotel did not offer a conversion service and seemed reluctant to accept card. We had to walk into the center to find a conversion shop and queue for 30 minutes. One final issue,, we were concerned for the welfare of the street cats some of whom had eye issues possibly cat flu. While we did not see any cruelty directly towards these beautiful creatures we were upset at how they seem to be ignored and barely tolerated.... it is worth noting that we are all deserving of kindness and medical treatment. Positive points. The air con was excellent, there was little noise at night only the call to prayers at 5.25 in the mornings. The night manager did provide us with blankets to improve the quality of the beds. We could pay the bill using Credit card. We received a nice mint tea and biscuits when we arrived with a detailed map. The Berber evening meal was interesting as was the lunch. The Riad settling was very pretty and cool. There were sunbeds to sit out on to catch some sun if needed. We had a fantastic 3 hour walking guide around the old city which was amazing. There was plenty of water for showers and the Riad was very clean. there were also 2 very friendly puss cats in the hotel.

賓館在一個很狹窄的一條街裏、這邊邊的酒店基本都這樣、有一個問題是 酒店每天早上不到八點就開始有很多動靜、有點吵鬧、 服務：服務還一般 環境：環境不怎麼好、 衞生：衞生也還可以、 設施：就早餐很垃圾、選擇種類很少、連個雞蛋都不捨得放、

位置很棒,一切都很好,整潔,沒有進入豪華(這是價格點的預期),工作人員也超級樂於助人加上含早餐是一個不錯的接觸(在我逗留期間,它是咖啡/茶/橙汁與麪包/煎餅和蜂蜜/果醬/黃油) - 連同你可以直接預訂的旅遊(我也有一個很好的經驗與司機和導遊)使它讓你在逗留期間沒有什麼可擔心的。浴室設置也很乾淨,放在一起很好,這是一個巨大的加分。也喜歡露台。絕對推薦。

這是第二次了，很開心 我是一個非常狂躁的人 而且在這家酒店的所有服務我都非常滿意 從到達到離開。 如果有什麼話要說！對我來說，這將是最高的品質區別。

這次入住體驗非常滿意，酒店地理位置優越，周圍交通便利，出行毫無壓力，房間內配套設施非常齊全，房間寬敞明亮，床鋪舒適，大廳簡潔大氣，酒店環境很安靜，氛圍很好，酒店服務很到位，服務人員很熱情，員工們始終保持熱情洋溢的微笑，一舉一動都充滿了專業性和親和力，給人留下了深刻的印象，酒店客房打掃非常及時，高效，工作人員很及時可以處理問題，早餐不錯，尤其是經理Alami先生，態度親和，熱情，服務周到。。。。。。

優美的酒店 位置很好,很受歡迎。 寬室,無可責備的,舒適的。 歡迎你 非常心和有用的員工 對肯薩來說,一個真正可愛的接待,聽着最少的需求。 頂上有個很有趣的游泳池 我會把眼睛閉上

What a gem of a property in the Accor catalog of accommodation and hospitality! I am a senior, solo, single traveler, and Ibis rooms are just fine with me! The Wi-Fi could be a little bit better, but that's the problem with the vendor and the Internet service Provider, not the Ibis. Although this Ibis would be within their rights to demand better service- in 2023, with 100+ rooms. I came directly from an Ibis in Lisbon, which had fewer items for breakfast, and no Chef for evening dinner! The breakfast is a wonderful mix of Moroccan, Arabic, French foods, but also American/English. Scrambled eggs are made without dairy, and I brought my own gluten-free bread from Carrefour to be sure. While they do have a container of Honey, I bring my own, as I don't like touching containers and spoons touched by other customers... another customer absconded with my honey yesterday, and one of the wait staff had to retrieve it! Three languages are spoken here: Moroccan, Arabic, French, and plenty of English. Any word that is too specific can be translated on any of the web translation sources. Like when I needed to explain that DHL was bringing a package with my gluten-free chocolate chip cookies that Carrefour does not stock! There's been some shuffling of the wait staff in the last few days, but besides being new, quiet, and shy, they are all talented and all understand hospitality. The evening dinner is attended to by the top echelon of the hotel staff and everything is more than fine – which in my case means a very plain and simple American taste. Since I don't carry currency, the evening food bill goes on my room tab. Breakfast was part of the booking in the first place, but I don't fully understand what ”half-board” means, if that means evening dinner, so I will be inquiring about that. Being next-door to the train station means it's a three minute walk to excellent sight seeing and people watching. And McDonald's of you so care, and at least two mobile phone SIM shops. Carrefour is a 10 minute walk, and there is a shopping mall which is about a 20 minute walk which I will be visiting for recreation purposes and window shopping, to get a feel for the retail culture of this city. And people watching! I did read about the potable water situation on a Moroccan tourism page. This Ibis has plenty of bottled water, so just ask- at Reception and of course in the Restaurant.  I also read about cash versus credit card. The three places that I have spent money at have all accepted cards. It is currently Ramadan, but this Ibis respects International tourists' needs and wants. No disruption of service- and the staff seem to be very happy to be celebrating the holiday. My room had two minor maintenance issues, which were resolved quickly. The garden is beautiful and peaceful, and well manicured. I have stayed with other brand name chain hotels in the US and Europe. There is nothing in this historic building that is outdated, or in need of renovation. The most important

Firstly, great clean hotel. Especially entertainment manager Faza. Plus all staff, top notch! For example, we had the suite and found it had a faulty tap/washbasin. The maintenance repaired it within 10 minutes of reporting. Pool size ( adults) is big with lots of space (although we visited mid-Septmber). The pool bar drinks had a variety but they did keep running out of drinks in which could mean a 10 minute wait. Beer was ( in some cases) warm so ask for a bit of ice!). Don't use the bar inside - you pay for that even if you are half or full board. The food was a good variety (breakfast, lunch and main meal). It's not labeled but just ask - the staff are great. Trips into town are about 20 minutes and taxi fare (return) is about 200 dirams. Loads of places in town so plan in advance. HIsham ( customer relations) is great, so check with him. Rooms are cleaned daily, and are really clean. Housekeeping staff are really nice and helpful. Only one real gripe though. Checkout time is 12pm, and you can only have breakfast, NOT LUNCH. The All inclusive bands are taken at 12pm. You then pay extra for lunch,drinks etc. You get to use the amenities,( toilet, water, gym,) but that's it. The hotel need to change that policy, as we can't fathom why they do this. Other then that, we can't fault the place, and the wonderful staff.

Habitaciones antiguas, los baños viejos, las camas estan bien. Tuvimos que pedir varias veces champu y papel del wc. Las toallas rasposas viejas y grises aunque entiendo que en origen fueron blancas. El comedor fatal, Solo fuimos a cenar una noche porque basicamente la comida era lo que habia sobrado al medio dia. El desayuno fatal, la tostadora vieja y rota. Pedimos una tarjeta en recepcion y nos dieron un papel con la direccion, no tenian ni mapas de la ciudad

We have just had a great week at Sol Oasis. I've had to drop a star due to this hotel not having a courtesy room, for anyone with a late check out. You can ask what the availability is to keep your room on for extra at 100Drms per hour, but as we found out, they had no availability therefore we had to check out at 12pm & told to shower by the pool & change in the toilets, we weren't leaving until 18:45. This put a dampener on the brilliant week we had had, the manager was nice & let us keep the room until 2pm & was apologetic, but we didn'tfeel clean leaving after a day sunbathing. The hotel is approx 25 mins drive into Marrakech, which suited us as it can be a chaotic place to visit, the hotel provides a free shuttlebus, that was efficient (You have to book in advance via a QR code). The room we had was quite small but clean, comfortable and OK for 1 week. Safe, toiletries, hairdryer provided. An outdoor rail for towels would be of use and maybe hooks on the walls for additional storage solution indoors or more coathangers. The food was of a good standard and plenty to choose from, running throughout the day. The stone baked pizzas are lovely as well as the sandwiches at lunch. We did try the Spanish restaurant, but be aware if you want any additional tapas you have to pay for it, along with alcoholic drinks, personally I'd just stick to the buffet as we didn't feel it was worth paying the extra and my husband was still hungry when we left. The indoor bar does GREAT QUALITY cocktails!! Some of the best Mojitos we have ever had. The outdoor bar is a lot busier therefore the standard drops quite significantly. We had a couple of orders wrong, one being Tequilla & Tonic YUK instead of Gin. This just becomes a waste. I would recommend this hotel to anyone, The grounds beautifully lit. The Adult pool area has all NEW strong umbrellas & the bar has new modern furniture. Pool towels are provided. The staff do go above & beyond, especially the entertainment team to make it fun but not to pushy. BONUS - We normally get eaten alive by mozzys, there was NONE here :-) Hopefully they address the couple of issues to keep the good rating as they are small issues.