Found a pair of fake eyelashes on the floor, floors were dirty, found hair in the bathtub and around the floor. Found a stain in one of the pillow cases and decided to take off, when we did a bunch of hair came out of it. Eww!!
Complained to front desk and she was so apologetic. Offered us a different room. She said that she was going to let her manager know and request for a discount off the room, for our inconvenience.
We moved all our stuff to the new room and it was much better. We were two floors away from the rest of the family but the room was a lot better then the first one.
Next day, found out that the room that my husband stayed in also had hair in the bathtub. He was so tired. He said he didn’t want to complain and just cleaned it himself.
When we checked out I spoke to the manager and told her we switched rooms last night due to the room being dirty. She said she read the notes that the night attendant left about the room not being up to our standards. I repeated, “Not up to our standards, it was dirty!”She said she went into the room this morning and noticed that the beds were sat on but didn’t notice it being dirty. I responded by repeating the events of last night and told her that I had pictures to prove it too.
I told her that the night attendant was great in accommodating us with a new room which was much better. She said that she was glad we found it to our liking. Her tone seemed condescending. Told my husband and he went back and told her off.
翻譯