希爾頓歡朋套房飯店-萊思羅普(Hampton Inn & Suites Lathrop)

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While the service was acceptable the room conditions were awful. First the initial room shower did not work (shower plunger was inoperable, how this passed housecleaning was beyond me). Secondly, our alternative room’s shower vibrated so loudly, you couldn’t hear the tv in the bedroom. By that time it was so late we simply decided to ignore it (how many chances does a hotel need before it reveals itself!). Avoid this location!

The door to the bathroom kept hitting the other door's sway-arm. The shower had mold in it and the ventillation needed cleaning.

had a good breakfast in the morning there, could have used some gravy with it. but still okay. next to freeway so there was some traffic noise, was still able to get some sleep, I would come back again.

Check in and check out was quick and easy, rooms and overall facility was clean. Beds were fairly comfortable. If possible, avoid the freeway side of hotel for a quiet experience. Hotel breakfast was pretty good with lots of options. We will definitely stay here again!

I checked in to the Hampton Inn & Suites Lathrop on Wednesday evening, October 4, 2023. I was assigned Room 214. Upon settling down inside my hotel room, I realized there was no Wifi connection and thus no streaming capability through the TV. To make matters worse, there was no cell reception from my room. When I called the front desk that night, the concierge claimed that it was a city-wide Internet outage and that there was nothing that could be done. This made no sense, since the concierge computers seemed to be working just fine. Also, the woman who checked me in made no prior mention of an an Internet outage. The next day, October 5, I checked out on time. As I handed in my keys, I told the new concierge about my issue and that I was there for work (hence the need to connect to the Internet), and she said that she would relay the message to Daisy, the manager. I left my name, number, email address, room number, and a brief written statement. Daisy did not bother to contact me. Last night, October 11, I called the hotel and re-stated my issue. I asked, once again, that Daisy contact me. The concierge told me that Daisy would be in today starting at 9 AM. It has been a full week and still no reply. I find this to be extremely rude, lazy, and apathetic. Very unbecoming of a business that is supposed to specialize in hospitality. I have been a loyal patron of Hilton/Hampton Inn resorts for a long, long time. I think it’s time to reconsider said loyalty.

They gave us a room That was clean yet. We walk into beds not made garbage and towels all over the bathroom