Candlewood Suites 雪城(Candlewood Suites East Syracuse - Carrier Circle)

Carpet in the hallway had a weird smell. The curtains in the room had blood on them. The television was not working. The room had a smell so strong it was giving us a headache. We told the person at the front desk about the tv but they couldn’t do anything about it.

I don’t think anyone who has rated this hotel a 10/10 has actually stayed there. It was disgusting. So dirty and run down. Our bed sagged in the middle and there was a gross plunger in the middle of the bathroom. I contemplated sleeping in my car over having to be in this room. My eleven year old slept with his socks on because he didn’t want his feet to touch anything. Even a child could see how filthy this place is.

Stayed here in a pinch as everyone else in the area was either booked or had an increased price due to events going on in the area. Was not worth saving the $40. The girl at the front desk was great. The condition of the building and rooms not so much. Rooms are extremely out dated and worn down. I can’t complain too much about the cleanliness as I know the room had just been cleaned because the floor was still wet in the bathroom. Unfortunately, there’s only so much cleaning that can be done at this place.

There was a strong moldy smell to the room. The bathroom had several drain flies hanging out in the shower. There was a full can of garbage under the sink from the previous guest. And more garbage underneath the bed. Other than that the people that work there are friendly and helpful. But among the cheaper/affordable hotels I’ve stayed at this time it wasn’t worth it.

Being an electric car driver I was rather annoyed when we got to the hotel that advertised as having 8 electric chargers that all but two spots were being taken up but NONE ELECTRIC vehicles and someone was storing a trailer in one spot. We are lucky we were the only electric car that needed a charge as if you had of had another guest using it. You really should enforce those are electricnonoy spots. Other then that we had a lovely time and enjoyed the facility and staff were very kind.

Our room wasn’t ready when we checked in, at 5:30pm. Once in the room, our tv wasn’t working. We went to the front desk (the phone didn’t work either), where we told someone would be up shortly…they never came. In the shower, I discovered there was no soap or body wash. The only positive was that the staff was all very friendly, just very short-staffed. We won’t be staying again.

The entire floor we stayed on had a horrible odor that did not go away over night. Not sure if it was from the trash they ask you to leave out or something else. Room was fine from a comfort level, but it was not clean. Dirt on the floor as you walk in. The wall had something on it that could have been cleaned off. Remote batteries were taped in rather than having a cover. The outside of the refrigerator and drawers in the kitchen were dirty and dusty. The inside of the refrigerator was not clean. The bottom shelf needed to be removed to clean the mess that was left. There were hairs in the tub and on the floor outside the tub and the bathroom ceiling was patched from previous water damage but not completely repaired.

Facility was clean and staff was extremely friendly and tried to accommodate any requests or issues. The beds were very comfortable and the suite had plenty of space. I wish the washers and dryers had a code for each guest that could lock it Bec someone took my clothes out the dryer and put theirs in! Also, my coffee pot did not work well- it had a different brand carafe that didn’t reach the dripper so I had to push paper towels under for it to work. They do offer complimentary coffee at front, which is nice in general but since I am particular about my coffee it would have been nice to have a properly working machine. My Furbo camera did not work with the wifi there - so if staying w your dog and have one, you will need your own hotspot. Overall, I had a positive stay aside from those things and would stay again.

The property was incredibly dirty. I had to switch rooms because the smell in the first room we were assigned to was so bad that we couldn’t sleep comfortably. I have never been so disgusted with a hotel room. The replacement room was also smelly but more tolerable. Would never go back and staff was not very nice.