We booked this hotel via On the beach, our deal included flights from our local airport to Malaga and transfers from the airport to the hotel. We were allocated room 5004, the reception staff were friendly and explained the resort to us. Finding the room was difficult though, but eventually we found the entrance in to the block. The room, or rather apartment was very spacious, and was generally quite clean. However, we noticed there were a lot of cobwebs in the corners of every room and a thick layer of dust on the lampshades. The room didn't feel dirty but it could had been cleaner. We stayed half board; the breakfast was the same each morning but plenty of food available. The evening meals changed every evening slightly, we thought the food was generally good - the buffet area is small but there is enough food for everyone including a children's area. During breakfast juice/hot drinks are available included, in the evening only water is included. The staff in the restaurant were friendly, however the restaurant could had been a bit cleaner as well; we noticed food debris remained on the floor for a few days. Our children loved the kids club and nightly entertainment - the entertainment team were brilliant, especially Julia who we were sad to see go towards the end of August. The views from the hotel were incredible, absolutely stunning. We only used the larger pool area, we thought the small pool area was a bit too deep for our children; but the large pool was clean and a good temperature. However, my big gripe with the hotel was that there was not enough sun beds or parasols available - every morning at 9.30am a large queue would form waiting for the gate to the pool to open at 10am in order to grab sunbeds - it was so bad that one morning we witnessed an argument between guests. Even the staff admitted there was not enough sunbeds, for the space available around both pools there really is no excuse from the hotel. Some guests were complaining to the lifeguard, it really was a major disappointment with the hotel. By 10.05am every morning all the sunbeds had been taken. It was a disgrace that guests had to lie their towels on the mud/grass by the pool. To the hotel manager - get more sunbeds, no excuses. The hotel is huge and some parts of it does need repairs, for example some of the walls have large cracks on walls and in a few areas there are loose and dangerous paving slabs. It must had looked great when it was built, but now the fountain areas around some of the accommodation blocks look run down and are unused. The hotel has large areas that are unused, for instance the area around the Circus/entertainment area and the large paving area above the kids club - an idea could be to add sunbeds to these and make them an adults only area for example, take the pressure of the sunbeds at the pool. We did not have a car and was reliant on taxis to get around the area - for most days we were happy to lounge around the pool and sunbathe, but on
62 評價