房間景觀絕美,我們的12 D villa客廳是270度玻璃景觀的,會令人眷在沙發上不想動。最值得一試的是spa,三位技師都手法很好,入住5天按了三次,性價比很高。餐廳出品也很好,就是菜式選擇有點少。但可能房間太大,打掃有點壓力,不夠衛生,地板未達可赤腳行走的程度。而且處於山上'位置比較偏,去任何地方也不太方便。山上炭子有點多,這個無可避免,但怕蟲子的女士們或許不太適合,因為真是無孔不入。
住宿方回覆: Dear Valued Guest, Thank you for your detailed feedback! We're so glad to hear that you enjoyed the stunning view from your villa and found the spa to be a highlight of your stay. It's great that you were able to experience the skill of our technicians multiple times during your visit! We also appreciate your comments about our restaurant food, and we will certainly consider expanding the menu options to provide more variety.We sincerely apologize for the concerns you raised regarding the cleanliness of the villa and the safety of the floors. We take hygiene very seriously and will address these issues to ensure a more comfortable and safe experience for our future guests. Your feedback about the location is also valuable, and we understand that the remoteness can be a challenge for some guests.Lastly, we appreciate your understanding regarding the natural surroundings, including the presence of charcoal bugs. We will look into possible measures to minimize their presence. We hope to welcome you back again for an even better experience in the future!Warm Regards,Fatmi - Ecommerce Executive
訪客用戶
Kayu兩臥室別墅, 私人泳池, 海景
入住於 2024 年 12 月
家庭出遊
1 則評論
6.0/10
發布於 2025 年 1 月 29 日
View: 4.5/5
Villa size: 5/5
Food: 5/5
Maintenance: 2/5
This villa is as big as it looks on their website with amazing view. However, it is quite rundown and needs a refresh, especially the toilet.
The toilet bowl has stains and the overall bathing area are mouldy. I understand we’re in the middle of nature but I would expect better maintenance. Plus the water pressure was low.
Maybe it was the rainy season (it rains every evening/overnight), the area is filled with millipedes everywhere, the worst part is that they are in the villa as the doors/sliding doors have gaps. We’re fine if the insects stay outdoors but the millipedes enter our villa every single time and they appear at every creak of the villa. It was tiring trying to keep them out of the villa.
The redeeming factor for the villa is really the view, the Indonesian cuisine at Aura and their prompt service. The view is as amazing as you see on their website, if not more. And they have exceptional food at their restaurant and the service was superb.
And yes, there are monkeys in the morning and evenings. The staffs will inform you upon check-in, to lock the doors and avoid eye contact.
翻譯
6/9
住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback with us. We truly appreciate your kind words about the view, the Indonesian cuisine at Aura, and our prompt service – it’s wonderful to know you enjoyed these aspects of your stay.We sincerely apologize for the issues you encountered during your time at the villa. We understand your concerns regarding the condition of the bathroom and the presence of millipedes. We’re currently in the process of addressing maintenance improvements, and your comments regarding the toilet and water pressure are invaluable for our ongoing upgrades. We also appreciate your understanding of the natural surroundings and will look into better ways to manage the presence of insects in the villas.We hope to have the opportunity to welcome you back and provide an even better experience. Thank you again for your constructive feedback, and we’ll certainly work on making the necessary improvements.Warm Regards,Fatmi - Ecommerce Executive
I had a really good experience with the full body scrub and organic beauty class. All the ingredients used were organic, which felt gentle and refreshing on my skin. The staff were friendly, helpful, and shared useful tips on how to care for our skin naturally. The class was simple, informative, and easy to follow. The view from the spa is beautiful, which made the whole experience even more relaxing. Definitely worth a visit.
翻譯
住宿方回覆: Dear fdhlhhh, Thank you so much for sharing your wonderful experience with us. We are delighted to hear that you enjoyed the full body scrub and organic beauty class, and that our natural, organic ingredients made your treatment feel refreshing and gentle. It is also lovely to know that our team’s hospitality and skincare tips added to your experience. We truly value your kind words about the setting and atmosphere, as we strive to create a place of relaxation and rejuvenation for our guests. We look forward to welcoming you back for another soothing spa journey in the future. Warm regards, Widi Director of Operations
住宿方回覆: Dear Sukezaemon, Thank you so much for your wonderful review and for choosing to stay with us during your visit to Lombok. We are truly delighted to hear that you enjoyed the villa, the quality, and the value we strive to provide. It is an honor to know that Lombok reminded you of the charm of Bali in its earlier days, and we are glad our property could be part of that experience. We also appreciate your kind recommendation to fellow Japanese travellers and look forward to welcoming you back for another memorable stay in the future. Warm regards, Widi Director of Operations
Fearless58758445286
入住於 2025 年 4 月
夫妻/情侶出遊
10/10
超棒
發布於 2025 年 5 月 26 日
Hi Maya, we couldn’t find a place to post our review (I booked direct) Could you forward it to the right place … Thanks R x And take and bow! Simply the best of the best. Nothing is too much for Maya, Wawan, Devi, Gabby, Sanuci and the team. Set on an idyllic promontory overlooking the bay Selongselo is a wonderful experience on all levels. The accommodation is exemplary, dining is excellent and the service… the service! Wow! Thank you for a very special holiday experience; Carmen is still in appreciation of her special birthday song and cake! We rate our overall stay 10/10 and we’ll be back! Richard and Carmen
翻譯
6/14
住宿方回覆: Dear Richard and Carmen, Thank you so much for your heartfelt message, it truly made our day! It was an absolute pleasure having you with us, and we are so glad to hear you had such a special time at Selong Selo. Your kind words mean the world to Maya, Wawan, Devi, Gabby, Sanuci, and the entire team. We will make sure your review gets to the right place so others can hear about your wonderful experience too! We are especially happy Carmen enjoyed her birthday surprise, moments like that are what make it all so worthwhile. Cannot wait to welcome you back soon for another unforgettable stay! Warm regards, Widi Operational Manager
513Lilly
入住於 2025 年 3 月
夫妻/情侶出遊
10/10
超棒
發布於 2025 年 4 月 28 日
The most amazing place we have ever stayed, everything was exceptional. The staff were so friendly, attentive and welcoming. The villa was beyond words - breathtaking view, clean, spacious, air con and comfy beds. We could not have asked for more. The food was also delicious and they catered for my peanut allergy which put me at ease. I could not recommend this place enough and we will definitely be back one day! Would highly recommend selong Belanak beach - it is the nicest on the island. We did a day trip to Kuta but it had nothing on this place. It is such a lovely hidden gem in the jungle, pure paradise.
翻譯
6/7
住宿方回覆: Dear Lilly, Thank you for such an extraordinary review! We are beyond thrilled to hear that your stay felt like a “jungle top paradise” and that every aspect of your villa from the breathtaking views to the comfy beds and spotless air conditioning, lived up to your expectations. It is wonderful to know our team’s friendly, attentive service and our kitchen’s allergy-aware menus helped you feel completely at ease. Your kind words truly inspire us to maintain the highest standards for every guest. We are also delighted you enjoyed Selong Belanak beach and found its beauty to be a perfect complement to your jungle retreat. We agree. It is a hidden gem! Thank you for recommending us so wholeheartedly, and for sharing your unforgettable experience. We cannot wait to welcome you back to paradise one day soon! Warm regards, Widi Operational Manager
訪客用戶
入住於 2025 年 6 月
其他
10/10
超棒
發布於 2025 年 7 月 14 日
We had the best massages we’ve ever had from Tutti and Aminah. Both of us have had spinal and neck issues and pain and they were able to greatly relieve our soreness as well as muscular aches. The 3 essential oils created especially for the spa are all so good it was very hard to choose between them! We had an hour and a half massage yesterday and an hour massage as well as a complimentary half hour foot massage today. We’ve booked another 1.5 hr massage before our flights home on Thursday but I think I’ll be back for another massage tomorrow! They are soooo good!!! 🙏✅
翻譯
Carlos A
入住於 2025 年 7 月
夫妻/情侶出遊
10/10
超棒
發布於 2025 年 8 月 7 日
Experiência MARAVILHOSA!!!! Atendimento excelente, ambiente muito bonito, calmo e bem decorado… energia muito especial! E a massagem da Ida e da Aminah foram muito relaxantes… excelentes profissionais!!! Recomendamos muito a experiência!!!
翻譯
住宿方回覆: Dear Carlosa, Thank you so much for sharing your wonderful feedback! We are delighted to know you enjoyed your massage experience with Ida and Aminah, and that you appreciated our serene and beautifully decorated environment. Your kind words mean a lot to our team, and we will be sure to share your compliments with Ida and Aminah. We truly look forward to welcoming you back for another relaxing experience. Warm regards, Widi Operational Manager
Enora E
入住於 2025 年 9 月
家庭出遊
10/10
超棒
發布於 2025 年 10 月 23 日
Super soin visage avec Aminah, Ayuh et dwi au top je recommande +++ nous avons passé un super moment en famille Merci à vous
翻譯
住宿方回覆: Dear enorae658, Thank you so much for your wonderful feedback! We are delighted to hear that you and your family enjoyed your facial treatments with Aminah, Ayu, and Dwi. Your kind words mean a lot to our team. We truly appreciate your recommendation and hope to welcome you back for another relaxing experience soon! Warm regards, Widi Director of Operations
Laïla D
入住於 2025 年 7 月
獨自出遊
10/10
超棒
發布於 2025 年 8 月 26 日
Le spa est incroyable. Accueil excellent, la détente est immédiate. Large choix de massage et ils sont tous très très bien fait. Le personnel est doux et à l’écoute. Je recommande !!
翻譯
住宿方回覆: Dear 572la_lad, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your spa experience with us and felt immediately relaxed. Our team takes great pride in offering attentive service and a wide selection of treatments, and it is truly rewarding to know this made your visit memorable. We sincerely appreciate your kind recommendation and look forward to welcoming you back for another rejuvenating experience soon. Warm regards, Widi Director of Operations
Dado K
入住於 2025 年 8 月
好友出遊
10/10
超棒
發布於 2025 年 9 月 21 日
Massage magnifique, la masseuse étais au top je la remercie pour avoir respecter le choix des zones a insisté. Je vous recommande le massage vous n’allez pas regretter
翻譯
住宿方回覆: Dear dadog930, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed your massage and that our therapist could respect your preferences and provide you with such a great experience. Your recommendation means a lot to us, and we truly look forward to welcoming you back for another relaxing session. Warm regards, Widi Director of Operations
Peter J
入住於 2025 年 8 月
獨自出遊
10/10
超棒
發布於 2025 年 9 月 22 日
De uitgebreide behandeling, die op een zeer rustige, vakkundige manier wordt aangeboden maakt dat je in totale ontspanning na ruim een uur de behandelruimte verlaat. Een echte aanrader!!
翻譯
住宿方回覆: Dear R3060PEpeterj, Thank you so much for your wonderful words! We are delighted to know that you enjoyed the treatment and left feeling completely relaxed. Our team takes pride in creating a calm and professional experience, and it means a lot to hear that it made such an impression on you. We truly appreciate your recommendation and would be honored to welcome you back anytime for another moment of total relaxation. Warm regards, Widi Director of Operations