I frequently travel to Nic to visit my fiancé and this time I decided to stay at the Princess Hilton, and I rented a "one bedroom executive suite, executive level" for ten days. Ten minutes was too many. I do not exaggerate when I say I enjoyed more amenities at the Motel 6 in North Little Rock, Arkansas. Basically this hotel is still riding with the COVID excuse to keep service and amenities to a minimum. It isn't the employees: the housekeeping staff, desk clerks, and restaurant staff were excellent. The situation requires very little scrutiny to see that the manager is simply not doing his job. For the first three days I asked employees to have him call me (I was told he shows up after lunch usually), after he failed to contact me I filed complaints with both ******* and Hilton, to which he also failed to respond which says simply "I do not do my job."
The complaints were things that could be addressed: the air conditioning worked in the bedroom but not the living room of the "suite". The minibar was not stocked "because of COVID" (yet they have a breakfast buffet and don't wear masks...such cheap liars!) and there was neither a mini fridge or microwave available in the suite or anywhere. Obviously the executive lounge was closed too, along with the ATM, gift shop, spa, along with every other amenity was closed; I was told if I wanted to warm something with a microwave I could go to the restaurant. Only body wash no rags. Go to the IHG and avoid this dump at all costs.
翻譯