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Heidi (Reception): Heidi provides exceptional service with a welcoming and patient approach. When I requested to move to a unit with a nice view and a quiet setting, she immediately arranged for me to stay in Room 1414, which I thoroughly enjoyed. Her attention to detail and understanding made my stay more comfortable. Additionally, she helped ease my stress by promptly refunding my security deposit without requiring a receipt. Her outstanding, professional and prompt service is a top reason I would recommend staying here. Clarizze (Reception): Clarizze was wonderfully attentive, making me feel welcome from the moment I arrived until I left. When I had an issue with my TV remote controller, she went above and beyond, even trying to troubleshoot the infrared using her phone. Although the remote ultimately needed replacement, she immediately arranged for assistance, respecting my decision when I chose to rest and manually operate the TV. Her warm and professional demeanor truly enhanced my stay. Heidi and Clarizze: Both Heidi and Clarizze made me feel truly welcomed from the moment I arrived. Even when they saw me outside the hotel, they greeted me warmly as if they knew me, making me feel delighted and at home. Their genuine friendliness and attentiveness throughout my stay created a sense of comfort and ease that I’ll always remember. It’s these personal touches, along with their outstanding service, that really made my experience exceptional. Von (Reception): Von was incredibly helpful when I needed to print a document after a long, exhausting flight on a rainy day. Although printing services aren’t typically offered, she understood my situation and went out of her way to assist me with a warm smile. Her kindness and willingness to help made a huge difference. Improvements: Adding a small dining table or a folding breakfast tray for single occupants would greatly enhance dining comfort, as I found myself using the countertop for meals, which wasn’t ideal. This simple addition could significantly improve the in-room dining experience. Additionally, when I extended my stay and moved to a room managed by a different operator, I noticed they provided drinking water in a blue container, a thoughtful touch that could be considered for consistency across all rooms. These small adjustments would add to the overall convenience and enjoyment for guests. Overall Rating: 5 Stars While the apartment may not be as luxurious as some others, it offers excellent value for its prime Makati location. Although the building may not initially impress, the experience truly exceeds expectations thanks to the attentive, five-star service from the staff. I highly recommend asking for Heidi, Clarizze, and Von if you book at Bel-Air Soho and make sure it is operated by Dragonlink Suites —they elevate this place far beyond its star rating.d everything I needed. Her warm and caring demeanor truly made my stay more enjoyable. Closing Note: This review comes