JW萬豪飯店馬德里(JW Marriott Hotel Madrid)

excellent location good service breakfast a bit pricey though

Un hotel increíble. La situación inmejorable, las instalaciones del hotel son maravillosas y el personal muy amable y atento. Siempre que nos alojamos en este hotel las expectativas son altísimas, pero he de reconocer que la experiencia ha sido única, desde que entramos en el hotel, pasando por los detalles de la habitación, así como en nuestra despedida. Gracias a todo el equipo JW Marriott Madrid por hacernos sentir tanto a mi familia y a mi UNICOS.

Espectacular hotel en pleno centro de Madrid...Instalaciones inmejorables, unas habitaciones preciosas , lujosas , cómodas y con unas vistas increíbles. No se puede pedir más. El trato por el personal del hotel también fue excenlete, ¡muchas gracias! Quedamos encantados y volveremos seguro.

The hotel is new and very close to major tourist attractions. The room was comfortable, had standard JW bed, nothing stood out or special about the room accept it was still a newly hotel. I am an ambassador elite; however, for some reasons they could not provide a room upgrade. The front desk staff might need more training. One day, I requested to move to a different room because the assigned room was very noisy; the room was next to an elevator, and the cleaning staff parked their cleaning carts right outside; they were loud and chatty. No responses received. At checked in, the hotel offered a complimentary cheese plate in the room, however it smelled and stunk the entire room. It was a good gesture however I had food allergies and could not enjoy the offering. The hotel breakfast offering was great, and the staff at breakfast was very kind and amazing. Evening bar needed some attention.