比哈普馬德里拉斯雷特拉斯飯店(La Casa de las Letras)

位置太靠裡了，還有上坡路，帶行李上去比較困難。 還有，我打了很多次酒店老闆的電話，都沒有接聽，所以等了很久才入住。 房間內部寬敞漂亮，但浴室裡有很多污水味。

騙子——他們要求您“至少提前 72 小時”連接以便安排進入，但沒有答复，使旅客在抵達前容易獲得不安全的住宿，然後保留費用，因為所有這一切都發生在免費取消日期截止之後離開。不惜一切代價避免。他們是詐騙小偷，不應該允許他們透過預訂網站預訂。

讓我們從唯一的優點開始：位置（很好，床上用品也很舒服）否則，如果你幸運的話，你可能會被鄰居的噪音吵醒，或者被下水道的難聞氣味吵醒。最後一個有趣的點：淋浴門不見了…所以浴室經常被浸濕。我們去報告問題「最後一個人把它弄壞了，很快就會修好」。看了幾則預訂評論後，5個月前門就已經壞了。他們不/幾乎不接電話。我顯然不推薦這個機構。

地理位置優越。美麗的街區，靠近馬德里的主要景點。然而，有些事情影響了我們的住宿。我們選擇這種類型的住宿是為了節省早餐和餐費，但分配給我們的公寓沒有咖啡機、烤麵包機、麵條過濾器或烤箱爐灶。它們是此類住宿中準備的實用膳食的基本物品。準備一杯咖啡和兩片吐司的元素並不算太多。如果沒有地方可以加熱披薩，為什麼要在公寓裡配備烤箱呢？沒有垃圾桶。我們寫信給 WhatsApp，它將充當「客戶服務」......我們仍在等待我們的請求。總而言之：如果您正在尋找一個地點，那麼這裡是一個絕佳的住宿地點；如果您正在尋找此類住宿以減少早餐、午餐或晚餐的費用並解決問題，那麼不建議您選擇。

我完全不推薦這個地方...蟑螂、糟糕的清潔、壞掉的淋浴...最重要的是，如果您遇到像我們這樣的緊急情況，他們在晚上8:00 後就不會照顧您了。 .他們不接電話！ 。我們有6 個女孩，我們遇到了一位客人的緊急情況（非常重要的事情），沒有人照顧我們，我們不得不睡在門口的桌子上，因為害怕這個男人......我根本不推薦它！我們當然通知了警察。

We arrived an hour after check in and room was still not ready. Had to drop bags and hang around for an additional 2 hours. Once we got to the room, 1 of the minisplit ACs was non-functioning in the living area so the entire apar**ent was hot. We were on the top floor and windows open to the roof which made it hotter. The upstairs bathroom had no airflow at all and smelled like sewer gas. The refrigerator was not cooling properly and kept beeping the entire time. Mildew in the shower, cracks in the tile floor, found a pill on the floor along with lots of dustbunnies. Couch had cigarette burn in it and some sort of stain on it, maybe pee? Tried to contact the office several times to request a different room or see what could be done and they never responded. Would not recommend at all.

I had a terrible experience, stay away from this place. After making a reservation on ***********, I messaged Behap multiple times to tell them that I was arriving after 8 pm, their latest standard check-in time. They never replied. I tried to call them, write them on *********** and Whatsapp, they just sent me a payment link with no explanations. As I was fearing a scam, I told them I would have paid only once I was on the premises. They never replied. I called them multiple times and they never sent me check-in instructions. I ended up in front of their door at 11 pm with no way to enter and nobody answering the phone. I booked another hotel and left. The day after they flagged me as no-show on ***********! Stay away from this place.

The all deal was a hoax. In the pictures of my reservation a see a large room, with sofa, etc. In fact what I got was a tiny, tiny room, without the sofa, without towels, without the wifi password, the sheets were dirty with hairs from previous guests, etc. It was a total deceive. I tried to contact the lady in charge many times by messages, phone calls, never got an answer; before my payment she always answered very politely. The next morning we left to a normal hotel. KEEP AWAY FROM THIS APAR**ENT HOTEL!!

Location is amazing! So close for walking to parks and to centre/palace. Lots of bakeries and restaurants close by. Room is basic - clean bedding and towels provided. Beds comfy and wifi / tv great. However not enough plates, cutlery, glasses. No kitchen towel or washing up liquid. Toilet paper ran out on second day. Sofa bed not made up (but was comfy). Ironing board but no iron. No clothes maiden to dry wet clothing (but washing machine provided).