馬德里聖毛羅豪華精選飯店(Santo Mauro, a Luxury Collection Hotel, Madrid)

Very exceptional hotel with big rooms and great staff. But there were downsides like: there was no Gym. The location is not good for visitors. There was no buffet for breakfast although price was high

Fuimos a tomar un Gin Tonic en el Jardín por la noche y nos fuimos sin tomarla ya que no trajeron la botella de ginebra a la mesa , sino ya la ginebra servida , al decir que no lo queríamos así, el Maitre nos dijo que el hotel ahora es un Marriot y las instrucciones son de servir el alcohol con medida y sacar un nº concreto de copas por botella .Sin palabras , insistimos que el Santo Mauro nunca hacía eso y nos respondió que ahora es un Marriot.

Servicio PÉSIMO he venido otras veces pero alojada y cambia mucho el trato respecto a cuando te alojas y cuando no. El camarero italiano del jardín nos dijo que no tenían mesas y que estaba todo lleno, claramente el salón vacío en pleno julio y la terraza con varias mesas vacías.. las cuales finalmente nos dio una. Con mi cara de circunstancia me quedo a tomar un té pero nunca más!

we tried to have a drink at the terrace the person in charge did not allow us even to talk everything is for the guest. We areneighboard we said and when you need the table we will go. No he said It was a really bad experience and a bad treatment for a customer. The hotel is full and it is for the guest. so I told him you have to be careful because you also need customers when the hotel is no full. Bad experience DO NOT TRY. BAD TREATMENT. ana milena

I reviewed this hotel 8 years ago and my opinion hasn't changed much, although this time we stayed in a premium deluxe room, which was very nice and overlooked the front entrance. It was quieter than our previous room because there were two doors between us and the hallway. The bathroom was large and had a huge (enclosed!) shower. The bed was a little soft, which might be a problem for some. There was turndown service with chocolates at night. There was a frig with complimentary water and a coffeemaker. The closet and drawers were in the dressing area and there were plenty of hangers. The TV still doesn't offer news service in English and, in fact, didn't seem to have a connection half the time so we just gave up. This time we also ate breakfast every morning because it was included in our rate. It was table service, not a buffet. Good, but not great, with a fairly limited menu. The service was always very attentive, though. Too bad the same couldn't be said for the service in the bar which, once again, was just abysmal. We waited 20 minutes for our scotch and sodas, then another 20 minutes for them to be replaced because the waitress brought scotch and water instead. Then we had to ask for the tapas (nuts/olives, etc) which are usually served with the drinks, but hadn't been for some reason. It was just painful. We also ate dinner at the hotel in a private room with a group of 20 and, there, the food and service were both very good. The location in still great for visiting museums, as the Sorolla Museum, the Archeological Museum, the Prado and the Reina Sofia are all within walking distance.

L’hôtel est très bien situé, au calme et proche de l’hyper centre où l’on retrouve les plus belles boutiques de Madrid. Le parc du Retiro et les grands musées sont à moins de 15 minutes à pied. Tout était absolument parfait, de l’accueil à la chambre, du bar au concierge ! Le Santo Mauro et son équipe transforment un séjour en une expérience unique. Je recommande vivement.

Le aspettative erano alte ma ancor più piacevole ê stato il soggiorno ! Elegante, ben curato, tutto lo staff gentilissimo, attento e sempre presente. La suite bellissima ! Il bar ed il ristorante impeccabili. Bravissimi !