Marquiata
2023 年 8 月 28 日
The front desk worker on 8/26 was rude, unfriendly, and showed poor communication skills. I have 3 year old twins who were excited to see their aunt who also stayed at this property. When they saw their aunt, they yelled her name, as children typically do, and the front desk worker yelled, “Keep quiet, there are other guest here who are asleep”. However, it was 5pm, day time, and we were on the way out the front door. I can understand if they were running around the hotel screaming, however, they were not. They were excited to see their aunt and yelled her name as we were leaving the hotel. This worker lacks compassion, patience, and understanding of small children. I have never had any problems at hotels we stayed at in the past! In addition, the floor in our room at a red stain, stuffy, and the toilet was dirty! The worker needs more training in customer service and we will definitely think twice before staying here in the future.
翻譯