Verified traveler
2022 年 10 月 1 日
Being a VIP Gold Member, I had late check out. When I checked in I was assured that my late check out was all set. The next day at 12:00 I was locked out of my room. TV was broken in the front room. Upon calling the front desk no answer. I went to the front desk and she said she fixed it on computer however we were still locked out. We finally had to get a maintenance man open our door to get our personal belongings out. I wouldn’t recommend this Hotel and I hope ********** takes them off. We paid extra for a suite that was broken down and I would never waste my time or money here again ever. Room was extremely run down. Refrigerator big dent in it. Shower looked and felt like it was on its way out. Toilet was loose. Shades were torn. I understand people live at this Hotel as well. However if I am paying good money I feel like I was robbed. Also I asked about menu at the bar. Online it says they have a restaurant in the hotel. The desk clerk told me no menu, however there are a lot of great restaurants in the area. Omg
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