Holiday Inn Express 布蘭福德 - 紐黑文(Holiday Inn Express Branford-New Haven)

Our issue is with *******. Although I searched for a 3/4 check in date, I was given a room for 3/5. I realized too late and therefore couldn't afford to make the trip if I had to pay for two nights. I missed a very important (to me) function. I know, Buyer Beware - I learned my lesson...I will never use ******* again.

We had quite a large group at the hotel for my son's wedding. The rooms were spacious and spotless. The hotel was clean, and the staff was very friendly. They allowed our group to use the "breakfast area" at midnight when we returned from the reception, and were very gracious with a loud group of revelers. Our guests enjoyed the free breakfast and coffee. The only complaint we had was that many guests said the hot water went lukewarm for anyone that showered after about 8:00 am. Otherwise, a very clean, safe and friendly hotel.

Evidently, to have your room cleaned, you need to be out of it all day. We were out until 3:00 pm, and the room had not been cleaned. When we left at 4:45 pm, we were told that there was no cleaning staff on duty. No made beds, no clean towels, no coffee for the coffee maker. For an expensive property, this was a major fail.

We stayed at the Branford Holiday Inn Express as we were attending a wedding at nearby Woodwinds. The staff is great -very helpful and welcoming. Our room was quiet, clean and spacious. The beds were comfortable, and we had a great sleep. The hotel has an indoor pool and an exercise room. The breakfast is great and has something for everyone. We really enjoyed our stay.

For $300 per night this room was way overpriced. The phone didn't work. There were not enough amenities for this price.

We booked a room got confirmation # and no room was actually available at the hotel We have a $698 payment taken from my credit card How can I possibly rate a place that we didn’t actually stay at? If you would like me to rate ********* I can’t begin to start how I feel