亞喀巴的豪華飯店

「1有特大牀的房間都在地下。沒有風景也沒有光。蟲子很多,沒有打掃。晚上蚊子太多了,睡不着覺。職員推薦了更好的等級,但據說要支付現有房間的兩倍價格。升級房間有2個臥室和2個房間,對情侶遊客來說太大了,不怎麼樣。」

「豪華的酒店!新裝修和環境!酒店的氣味令人興奮!牀上用品質量驚人,還有頭選擇。海灘上有白沙,但水清新。餐廳的早餐和晚餐都很棒。提拉米蘇比甜點家鄉好:)有個情況需要一個學位,酒店的醫生來幫忙,做了簡短的檢查。謝謝你照顧!」

「環境：樓下就是亞喀巴最繁華的商業街，吃喝非常方便 設施：有些陳舊了，但停車免費，自駕還是很方便的，但免費的礦泉水在我們住的那兩天裏每天都送四瓶，在約旦酒店來説非常大氣了 服務：無論是前台小哥還是迎賓保安都熱情禮貌得不得了！我們坐在一樓露天咖啡廳（沿街）喝咖啡時如遇遊客搭訕迎賓保安還會過來禮貌地插話幫我們免除不必要的騷擾和搭訕，確保過度搭訕的男遊客走了後他再離開！這服務意識簡直太棒了！」

「在接待、活動、效率、衛生、對客人們的關注等方面,最美的和最好的產品,以及美味非常棒,感謝所有店員們對我們的服務。」

「這個酒店在大裝修,房間陳舊,不乾淨肯定,我入住了12個小時的飛行後超級累,一醒來使用衛生間發現裏面全是尿液和淋浴滿是看到的沙子,我3早上打電話給客房服務,我讓他們打掃,特別是我不能使用浴室,我不得不自己打掃,因爲他們不理我,早餐很棒,有很多不同的選擇,總的來說,我給它4/10,我不敢相信它有洲際專營權。」

「We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!」

「酒店很漂亮,很大,但是游泳池很小,不愉快,海邊沙灘很小。工作人員很棒,樂於助人」

「住了一晚。不錯的海灘酒店。遊客很少,可能是因爲以色列的附近。你的酒不能穿,在酒店裏有。比較-商店裏有一瓶火烈酒,價格12-15 丁納爾,在酒店-60!在酒店的下喝酒。可以安排,但只有他們拿東西。是的,一切都很好。早餐不錯,選擇很大。晚餐去酒店的地盤。」

「酒店是甜的,整潔的,有尊敬的員工 坦白地說,第一個毛巾和牀上的東西是 浴室裏有個子, 我們告訴他們,他們馬上把所有東西都清理乾淨。」