香通宮維多利亞飯店的評論

住宿方回覆: Dear Guest,Thank you for sharing your feedback! We're glad to hear that you enjoyed the beauty and style of Victoria Xiengthong Palace, as well as the service provided by our front desk team. It’s wonderful to know that we could assist with your transportation needs and offer a sincere and efficient service.We also appreciate your comments regarding the room and noise. We always strive to ensure our guests' comfort, and your input will help us continue to improve.We hope to welcome you back to Victoria Xiengthong Palace for a more peaceful and enjoyable stay in the future!Best regards,Nguyen Hoang TriResident Manager

住宿方回覆: Dear Guest,Thank you for your kind review and for sharing your experience at Victoria Xiengthong Palace. We're delighted to hear that you enjoyed our warm hospitality, boat service, and breakfast.We sincerely apologize for the inconvenience caused by the road construction and the initial issue with the toilet. We're glad our team could promptly assist with a room change and offer a small gesture of apology. Your understanding means a lot to us.It's wonderful to know that you loved the sunset cruise on the Mekong River—it truly is a special experience! We appreciate your recommendation and look forward to welcoming you back for another memorable stay.Best regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace

住宿方回覆: Dear Dawenci,Thank you so much for your kind words ! We’re delighted to hear that you had such a pleasant stay at Victoria Xiengthong Palace. It’s wonderful to know that you enjoyed our comfortable rooms, the atmosphere of the hotel, and our delicious dining options. We're also thrilled that our location made your visit to Luang Prabang even more enjoyable.We can't wait to welcome you back on your next trip to Luang Prabang! If there’s anything we can do to make your next stay even more special, please don’t hesitate to let us know.Warm regards,Nguyen Hoang TriResident Manager, Victoria Xiengthong Palace

住宿方回覆: Dear Tiffanyjiajia,Thank you for sharing such a wonderful and detailed review of your stay at Victoria Xiengthong Palace hotel! We’re thrilled to hear that our team provided you with a warm welcome and attentive service, especially with your little one in tow.It’s great to know you enjoyed our beautiful location by the Mekong River and found the nearby coffee shop and dining options to be delightful. We love that you took advantage of our complimentary bicycles and appreciated the amenities we've set up for our guests.Your kind words about our staff mean a lot to us, and we will ensure to pass along your thanks to everyone you mentioned. It was our pleasure to assist you during your stay.We look forward to welcoming you back for another memorable experience in the future. Best wishes to you and your family!Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace

住宿方回覆: Dear Valued Guest,Thank you for your lovely review. We're delighted that you enjoyed the complimentary room upgrade and our delicious breakfast each morning. It’s great to hear that you appreciated the peaceful atmosphere and the Alms Giving ceremony right at our doorstep, a truly special and healing experience.We're thrilled that your stay was cost-effective and that our service met your expectations. We look forward to welcoming you back for another memorable stay.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace

住宿方回覆: Dear Guest,Thank you for your feedback! We're glad you enjoyed our great location, as it truly offers a unique experience in Luang Prabang. While some of our facilities reflect the historical charm of the property, we strive to ensure a comfortable and memorable stay for all our guests. Your comments are valuable to us, and we appreciate your insights.We hope to welcome you back for another stay in the future!Best regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace

住宿方回覆: Dear Guest,Thank you very much for your kind review! I’m delighted that you enjoyed our riverside location, close proximity to Xiangtong Palace, and found our rooms, garden, and breakfast to your liking. It’s wonderful to know our team’s service made your stay feel even more special.Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable experience at Victoria Xiengthong Palace!Warm regards,Nguyen Hoang TriResident Manager

住宿方回覆: Dear Guest,Thank you for sharing your experience with us! I’m delighted to hear that you enjoyed our convenient location near the Mekong River and appreciated our service and breakfast. I’m sorry to learn about the network instability in your room, and I’ll make sure our team looks into this to improve connectivity for future guests.We’re grateful for your recommendation and look forward to welcoming you and your friends to Victoria Xiengthong Palace for an even better stay next time!Warm regards,Nguyen Hoang TriResident Manager

住宿方回覆: Dear Guest,Thank you for your kind review! We’re so happy to hear that you enjoyed the peaceful atmosphere of our hotel, as well as our prime location and exquisite breakfast. It’s always a pleasure to know our guests have had a relaxing and enjoyable stay. We hope to welcome you back to Victoria Xiengthong Palace in the future!Nguyen Hoang TriResident Manager

住宿方回覆: Dear Guest,Thank you for your feedback. We’re pleased you enjoyed our well-maintained facilities and the clean, green environment. We apologize for the lack of immediate assistance with your luggage and will work to improve this.Regarding the swimming pool, due to UNESCO regulations, pools are not allowed in the center of heritage areas. We appreciate your understanding and hope this didn’t detract from your overall experience.We look forward to welcoming you back in the future.Best regards,Nguyen Hoang TriResident Manager

住宿方回覆: Dear Guest,Thank you for your kind words! We’re so pleased to hear that you found the hotel clean and tidy, and that our staff made a positive impression. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Victoria Xiengthong Palace in the future.Best regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace