First class service at “The Residences at Hacienda Encantada” was provided by the entire staff. We wanted to thank Oliver our reservation agent for recommending that we take advantage of the all inclusive premium package (on sale), I kept hearing YES from the staff every time I asked “is this included?”The weather that week was super hot with high humidity. We were constantly amazed how everyone on staff managed to keep a smile on their faces under those difficult conditions. More specifically our butler Clemente, he always returned our calls immediately, arranged for private drivers, made restaurant reservations and offered advice on where to go. Could not have asked for a better butler! Our private pool was sparkling clean! Thanks to the daily cleaning by our pool man Angel that did not go unnoticed. Food wise Mestizo restaurant was the best! Spectacular views,amazing meals and impeccable service provided by Marcos and the rest of the server team. Martha at the Pergola pool bar served up fresh, artistic and tasty sushi rolls! Pool cocktail service by Bernardo at the rooftop Vista pool was solid and on point. Kid Monster rock band Jammed!!(amazing band history provided by Eddie was a testament to the spirit of survival under dire circumstances). Great trip, we shall return. Carlos and Frances Guerrero
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