Solaz, a Luxury Collection Resort, Los Cabos

Mi esposo y yo pasamos 5 noches en este maravillos hotel y solo nos vamos con ganas de volver. Gracias Octavio, Myrrha, Bryan,Ivan, Sergio, Juan, Ricardo y Javier por hacernos sentir como en casa. El hotel es hermoso, la comida deliciosa, está muy bien ubicado en el centro de San Jose y Cabo y el servicio excepcional! Nos vamos felicies y a los que tengan duda…. No las tengan, simplemente espectacular!

Este hotel es una estafa. Reserve por booking con cancelación anticipada y procedieron a cobr**** inmediatamente una noche de estadía a pesar que mi viaje era dentro de 4 meses, no mencionaban esa política en ningún lado. Procedí a cancelar y pedir la devolución y me devolvieron menos dinero del que se cobraron inicialmente. ESTAFA TOTAL

One of the best beach resorts we’ve been to. We went with our 5-year-old for her Spring Break and had an amazing time. The place is kid-friendly without compromising luxury. There were lots of other kids there (it being spring break) but it didn’t feel overrun by kids. Our room (one bedroom suite with plunge pool) was gorgeous and spacious, and central to everything. We loved the outdoor areas (both the entrance/outdoor shower, and patio/plunge pool). The kitchen/living area were huge, the bed was comfortable, and the shower was spacious with great products. Every single staff member is fantastic. We didn’t meet a single employee with anything less than an enthusiastic, welcoming attitude. Our personal butlers, Raul and Raphael, were attentive and incredibly helpful with making and cancelling restaurant reservations, including off-property, and other things we needed help with. The spa is divine. We arrived over an hour early and were able to enjoy the locker rooms, pools, sauna, etc. The locker room attendant was a special touch. Fanny helped me set up my shower before my treatments, but the best touch was putting my wet swimsuit in a heated dryer so it would be dry when I put it back on after my treatments. Both my massage and facial were amazing. All of our meals were very good, but Al Pairo was really the winner. It was more of an authentic Mexican restaurant, though the food and service at Mako and Ricci were very good as well. Breakfast at Cascabel was one of the best/most unique buffets I’ve seen. Our daughter had a great time at the kids club and begged to return. There were at least 10 other kids there to keep her company, and she loved the teachers. The pools are beautiful and heated. The pool attendants and servers are fast and gracious. Cesar and Brandon are particularly wonderful and went above and beyond. It was in the 70s and sunny our whole stay, and though it can get chilly and windy at night, there are blankets available at dinner. Overall, we will definitely plan to return. Yes, it is expensive, but for us it was well worth it.

the resort is beautiful but the service is absolutely horrible. we stayed in club level with butler service and didn’t see him the entire trip. very little help. for a 5 star cash pay resort, food and beverage service are incredibly slow. minimum of 30-45 min to get any food or drink service at the pool. waited 40 min for a table at the breakfast buffet at about 30% occupancy and saw our server twice. we barely got served coffee let alone any other beverages. don’t waste your money. go to le blanc or garza.

Overall it was a good experience but I don't think it's worth the money. Things we liked: The grounds are beyond beautiful, the whales putting on a show all day was my favorite part, the rooms were very simple and beautiful. I felt like I was in a spa while in my room. The pool by the beach was sooo warm and inviting, the bar tenders and servers were very nice and not pushy, the room attendant was adorable and even brought us a shot glass with lime when she saw our tequila bottle. The food at the main restaurant by the beach was great and my fish at the Italian restaurant was really good. They made fresh water available to you whenever you wanted it for free. Great pillows and soft beds. Very clean overall. Uber was easy from the hotel to Cabo or San Jose. What we didn't like: The spa pricing is the highest I have ever seen, much higher than a Ritz. Same with the food, I got a smoothie with protein after my workout and the little plastic container was 23.00 US. NO smoothie is ever worth that amount of money. The Avocado toast was more than 25 dollars too and it was good but not all that big. The biggest disappointment was the workout room- it was very small and the few machines they had were very good but they were all being used because you can't walk on the beach because of the terrain and swimming is very dangerous here so everyone wants to use the machines to get some movement. Also, there was only one set of weights and the lightest weights were 4kg which is over 8 lbs. I am an older lady and 8 lbs is too heavy for some exercises so I had no options. Also, one day I went to do a little workout and a lady had the 3 lowest dumbells on her mat. No one else could use the weights because she hoarded all of them. There were only 3 or 4 yoga mats so sometimes you could get them but other times, no such luck. There was not much room to do a workout on your own, I went outside to do my workout but I had to find workouts with no weights, no bands (they didn't have any resistance bands) or anything extra. I couldn't believe they didn't offer classes of some sort or anything. There wasn't even a person in the workout area that could help you if you had an issue. It is not a place you want to go if you are a workout person. The website is also terrible- you can't learn much about that hotel from the website. I assumed all of these things that were important to me would be available at the price we were paying, but I was wrong. Don't assume because you booked a king bed that they are going to give you a king bed. It's all upon availability, nothing is guaranteed. I have never had that happen before that I booked a king bed and was told we had to sleep in queen beds. We fought for it and they figured it out but that was a horrible first hour at the hotel. In my experience Mexico has always been a place where you can find good deals, you won't find good deals here but the property is beautiful if that's what you

Excellent, Excellent, Excellent! The resort, the staff, the location!!! Raul, amazing and took care of everything we needed to make this vacation the best we have ever had!! Thank you, Raul!! Thank you, Solaz! We could not have asked for a better vacation and birthday celebration! Wel’ll be back!!!!!!

"Solas Los Cabos exceeded all expectations! From the moment we arrived, we were greeted with warmth and hospitality. The resort's stunning architecture and breathtaking ocean views made for a truly unforgettable stay. The staff went above and beyond to ensure our comfort and satisfaction. Every meal was a culinary delight, and the amenities were top-notch. A luxurious oasis worth every penny!"

Nos hospedamos un fin de semana de viernes a domingo en agosto 23. El hotel es una belleza arquitectónica. Los mejores jardines que he visto, vegetación local Y muy bien planeada. Las albercas son increíbles, el mar en esa zona es muy bonito. Los cuartos están muy bien y las amenidades son excelentes. En cuanto al servicio lo que es en zona de albercas y bares es muy bueno, la comida en el bar de la alberca y los tragos son muy buenos. Lo único malo es que tardan demasiado en servirte se ve que hace falta personal. Lo único que me decepciono bastante fue la calidad de los alimentos en el desayuno y el tiempo de preparación. Se tardan aproximadamente una hora en traer las comidas y en cuanto precio, calidad deja mucho que desear. Uno de los peores desayunos que he visto en un hotel de esta calidad. Precios muy caros para platillos muy malos y el desayuno continental el malísimo. El restaurante italiano es muy malo, platillos muy aburridos, muy malas porciones y se tardan más de una hora en servirte. Las bebidas igual mam Servicio y llegaban tibias. por el precio de los alimentos esperarías algo muchísimo mejor en este hotel. Creo que deben mejorar muchísimo sus alimentos y bebidas. Cuando en toda tu estancia ninguna cerveza estaba fría creo que desde ahí empiezan mal.