伍德蘭希爾斯華納中心萬豪飯店(Warner Center Marriott Woodland Hills)

nice hotel

First room we were put in the AC was broken. Then we had to switch rooms and the air didn’t work that much better. The staff at the front desk was reluctant to help. Then parking my car and walking from the lot was a massive homeless encampment. Felt very unsafe walking on the side of the hotel to get back to the front with so many homeless.

Where to start. We were here for a family wedding and staying here with some other family members. We had booked (and paid) for our room through ******* and booked a club room to get access to the club lounge. When we arrived we confirmed we were in a club room and asked to make sure we were put in a quiet room and also asked for parking to be added to our room. We go to the club lounge and our key does not work so go to the desk and find out it hadn't been activated, no big deal. That evening when we get home the hallway is full of noise (there were a ton of teens staying in the hotel unsupervised) and lucky us one group was in the next room (so much for putting us in a quiet room). It was a group of girls that sounded like a slumber party. It went on and on when we were trying to go to sleep so I phoned the front desk to ask them to settle down and realize the phone in our room is dead so I had to get up and get dressed to go to front desk only to see about 20 people in line - VERY irritating when you are trying to go to bed. When I finally managed to speak to someone it was handled immediately. The next day we went out of parking garage to find out our key had not been activated and wanted us to pay if we wanted to get out, again front desk forgot to add on my key. Then when I got home see that the hotel charged me when I had already paid through ******* so now fighting to get reimbursed. overall would never stay here again.

根據我在那裡的頭幾個小時，我會給這家酒店一個五星級的評價。這是一個可愛的地方，有著平靜舒緩的氛圍，我在酒吧有一段愉快的經歷。然而，下午六點左右，在我的房間裡，我能聽到隔壁房間傳來的每一個字、每一個動作和咳嗽聲。如果不是他們當時播放的吵鬧的侵略性音樂，情況還算不錯。感覺就像它實際上在我的房間裡，基本上毀了我逗留的大約三個小時。我告訴前台的一個人，他承認一些相鄰房間的牆壁更薄。我為“高級客房”支付了額外費用，所以這非常令人失望，但他沒有給我道歉，也沒有表示遺憾。他甚至沒有問我的姓名或房間號。第二天早上，讓我坐在餐廳的女服務員忘記了我，花了十五分鐘給我拿了一份菜單。儘管那裡只有另外三個人。汽水機壞了。不是很好的住宿。

沒有我預訂的 2 張大床。沙發床沒有床單毯子或枕頭。需要超過 30 分鐘才能完成。床太薄了。我能感覺到床彈簧推著我的背。停車位很小。鄰里關係不大。我在夜間聽到了很長一段時間的直升機和警察的聲音。我肯定不會回到這裡。

乾淨的現代客房。浴室有一個很好的淋浴，沒有黴菌/黴菌/皂垢。停車場是一個 3-5 分鐘的步行路程，我不介意。地理位置優越，靠近許多景點和餐廳。別忘了你有一個陽台！

我覺得這家酒店會把你困在服務中，如果你不給小費，你會感覺很糟糕。我是一個小費！但是，萬豪。甚至沒有為客人提供行李車並要求他們使用行李員，這有點荒謬。

優越的地理位置 不錯的設施 但自助停車庫很糟糕 一半的停車位被佔用，停車位太近 床和枕頭不舒服 房間很小，浴室的照明很差

Great location! Right next to some amazing restaurants. Beautiful hotel inside and out. Pool area was very nice. Staff was extremely friendly. Had an issue with our TV in the room but they immediately sent someone to fix it. Manager Gareth was sweet to give us a voucher for on site Starbucks which is amazing! Business trip with the family and it was a comfortable one.