I had the best stay at the W back in November. I stayed for an early birthday celebration and from arrival to check out, our visit was perfect. When we arrived the bellmen weren’t available but we were helped by some security guards to the lobby and they made sure to give our car keys to a valet worker. Thank you to security Tanya and Jeff. The check in process was quick and easy, thanks to the receptionists who welcomed us, Cynthia, Karla and Noemi. Throughout our stay receptionists Micaela, Laura, Gabriel and Bree helped us in answering our questions and welcomed us back every time we walked into the hotel. People who also made our stay very comfortable were the bellmen Kevin, Louis, Manny and Jamal. As well as the runner, Walter. Last but not least I’d love to thank the director, Amelia and the concierge team, Lina, Thelma and Marinna for making my mom and me feel very special with the surprise for my birthday and the help they provided in figuring out what to do around the hotel. This stay was definitely one for the books and I will surely be back, not just for the city, but in hopes to see the amazing team they’ve got at the W Hollywood.
翻譯
住宿方回覆: Hello 147fabiolat, We’re delighted to hear that your early birthday celebration was truly memorable and that our team made you feel so welcome from start to finish. Your kind words about our team mean a lot, and we’ll be sure to share your appreciation with everyone who helped make your visit special. We look forward to welcoming you and your mom back at W Hollywood for another exceptional stay in the future! Sincerely, Nate Livingston Assistant Director of Welcome
MJellick
入住於 2024 年 12 月
夫妻/情侶出遊
6.0/10
發布於 2025 年 1 月 4 日
Great location in the thick of Hollywood, with just the right amount of homelessness juxtaposing things we see on TV. The room was small, but modern, with perhaps too many gimmicks, but at the same time, if I wanted a toothbrush and toothpaste, all I had to do was ask the front desk. What a dichotomy. Overall, glad I came, prolly' wouldn't return, and that's why it gets an "Average" rating. As the title says: Nothing More, Nothing Less.
翻譯
住宿方回覆: Hello MJellick, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with various aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your comments, particularly those about our location and guest rooms, seriously and will review them with our Talent. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Nate Livingston Assistant Director of Welcome
888hitraveler
入住於 2024 年 10 月
商務出差
10.0/10
超棒
發布於 2024 年 11 月 5 日
非常喜歡好萊塢 W 飯店的新面貌!大廳令人嘆為觀止,設有許多休息座位,抵達和入住時提供一流的服務。房間乾淨豪華,有充足的座位和設備充電連接埠。需要回來進行一次休閒旅行,在別緻而優雅的屋頂泳池與貴賓一起休息。整體來說,這是一次非常棒的體驗,強烈推薦住在這裡!
原文以 Google 翻譯
住宿方回覆: 您好,888hitraveler,很高興閱讀您對 W Hollywood 的精彩評價。非常感謝您對我們全新住宿環境和接待台的讚美。我們也很高興您在入住期間享受了美妙的用餐體驗。我們致力於為客人提供卓越的服務和熱情款待,您的讚美對我們所有人來說都是一種鼓勵。感謝您的推薦,希望我們能成為您每次造訪加州時的首選飯店。 誠摯的, Nate Livingston 歡迎助理主任