入迷精品飯店(Enchante Boutique Hotel)

Fairly spacious room with a balcony that can't be used due to local regulations. Only the continental breakfast is free so that eggs or French toast are extra. The photos of the Hotel may make it look like it's in an isolated green space but it is actually right in town and doesn't have its own parking lot so you get a sticker for free parking a block away. Service was generally very good but I was put off when the desk told me they do not provide a receipt at check out. This seems out of order.

The French flavor is everywhere and the "Fleur de Lys", very reminiscent of the logo of the "Relais & Chateaux" might make you think this hotel is part of that group of luxury boutique hotels, but the "Enchante" is not. The hotel is nice, the location is nice, the staff is very friendly, the afternoon complimentary wine and cheese is very pleasant, and yet...."Enchante" in French means "delighted, overjoyed" but we were not. The room assigned upon check-in was so badly soundproofed that we could hear a phone conversation through what seemed to be a very thin wall. Th second room was just OK, certainly not what we expected for the "De Luxe" room we had reserved. It was clearly much less than the 350 sq.ft. it was supposed to be and several issues had to be addressed the next morning, one of them a damaged armchair. It appeared later that this change had been indeed a downgrade to at best a "Premier" room with no adjustment since the room was prepaid. You expect the "Free breakfast" to mean full breakfast, but it is only a continental breakfast, a very good one, indeed, but if you want 2 eggs, it will be an extra 20$.

Always a wonderful stay at the Enchante. The staff is wonderful. The rooms are beautiful and quiet. Always such a special treat to stay at such a beautiful hotel

Like Paris, yet in Los Altos. Gorgeous hotel inside and out. Impeccable service and great location. My only issue is parking since you have to find and use public parking nearby and usually have to walk a little with luggage to get in.

Christian, the GM is the best! I will always stay here when In town. Comfy beds, wine in the evenings and delicious breakfast to start the day.

There was unpleasant smell in the bathroom. Wifi quality is terribly low. Breakfast was very basic, extra charge for the coffee.

The physical plant was charming and comfortable and the staff was very attentive and friendly!