倫敦美居住宿

早餐稍微簡陋點，不過其他設施服務都很好、價格也還可以接受，下次會再考慮

酒店網站的圖片和酒店在TripAdvisor上發佈的圖片沒有準確描述這個地方的現實,包含食物的圖片不是來自這家酒店或酒店餐廳的。這裏沒有花園,也沒有室外(花園般的氛圍)用餐。現實是房間(至少我們住的房間)很小。如果你有一大塊行李或超過一個,你會掙扎。我們給的第一個房間的A/C沒有用,這是在倫敦一個32+deg(90+F)的一週,直到我告訴他們我們要退房時他們給我換了一個房間。新房間有點灰塵,地毯很髒,門邊有一些大污漬。淋浴排水管排水不好,所以一個人不得不關掉淋浴,讓排水管保持下去,以免浴室被洪水淹沒。這絕不是4星級酒店,電梯很小,只住3個人沒有行李,只有一個。房間大廳狹窄,其中一個感覺幽閉恐懼症。位置很棒,因爲它靠近帕丁頓站,但這真的是我們唯一能想到的優勢。餐廳的食物不是真正的酒店餐廳,服務充其量也一般。酒店所在的街道很髒,周圍潛伏着一些可疑的個人。我們不能向任何人推薦這個地方,我們肯定不會再住在這裏。

This hotel isn’t all bad. I wonder if I just had a lot of little things adding up to a bad experience. However. My room had no windows. I can live with that, but hadn’t expected it. The overhead skylight had a blind, but there was no way to close it. So there’s the worry about privacy, then early morning light came streaming in. My clothes iron was useless and the plug was loose. The replacement wasn’t any more effective. The phone in the room seemed to connect and disconnect itself from the network. When I needed to ring reception, I couldn’t. And overnight it would light up randomly. Every 45 minutes something clicked loudly. Presumably heating or plumbing, I never worked it out. But it kept disturbing me. None of these things are awful in themselves. But this morning I’m exhausted before I go off for the day. On the plus side, the room is clean and comfy. The bathroom clean and useable. There’s a pod coffee machine and guest mini fridge. The staff are friendly. Breakfast for me as a veggie was standard, which is fine. Honestly, I’d stay again, but never in that particular room.

The hotel lobby is open, inviting and provides a lot of sitting spaces for guests. The rooms were comfortable and contemporary. We have a tween and teen and the two twin beds were perfect and way more comfortable then a traditional pull out! Pillows are a little hard. The hotel front staff is very kind and accommodating, however the restaurant staff was not. The food was good, but the staff was not attentive, communicative and we felt like an inconvenience vs guests.

Mercure London Heathrow - Saturday 19th November 2022 - 15:15 Entrance is on street level door and has automatic doors. On arrival there was a coach party queuing and the queue went out the main door. I joined that queue and eventually checked in approximately 20 minutes after I joined the queue. The male receptionist seemed flustered and the female receptionist didn’t seem to be doing much. I’ve checked into other hotels where I have been part of a coach group and they normally make us all stand to one side and then call individuals/ couple over to check in; that way when other guest arrive at least one of the receptionist can switch to the new guest and then they don’t have to join a long queue and be inconvenienced. Our room was on the ground floor but I did see lifts. Room: The usual things like a hairdryer, iron in the wardrobe, fridge and safe in a cupboard and on top of the cabinet was the coffee/ tea facilities but no spoons to stir your drinks. Big TV - there seem to be a decent amount of channels my only issue was the back of the control was missing so you had to jiggle the batteries to get it to work; I took a photo just in case they try to charge me for damage. Bed was comfy, pillows were ok. There is a lamp and spotlight either side of the bed. The switch on the wall by the bed operates the main light, you switch the lamp/ spotlight off using two black buttons under the arm of the lamp; not an obvious way to control the light. A desk with lamp and phone, quite handy if you have some work to do. Bathroom: Floors a bit weird, it looks like they have stuck some Christmas paper over the original tiles to cover something up, poor workmanship, looks cheap, not a good look. Usual towels and shampoos and things; I was going to use the bath mat in the shower but when I saw how dirty and stained it was I didn’t bother. The sealant around the sink and bath taps needs redoing and there is rust around the bathroom taps. Toilet handle is a bit loose and it took 3 attempts to get it to flush. Parking: There are two levels to the parking, I drove into the top level, very tight parking and for a hotel of this size there isn’t enough spaces. I informed the reception I’d parked my car and was informed of the £16 charge for 24 hours. I paid my fee and entered my registration on a system. Bar: Small bar but plenty of seating. We asked a member of staff at what time the bar closed and we were told last orders were at 22:45 which would imply if you went to the bar at this time you could still get a drink. At 22:40 they were cashing up the till. Initially when you walk in the room it looks really nice but then you notice the faults. This morning I went to get something from the car and as I walked through reception you could see the tables from last night hadn’t been cleared as they still had glasses on tables from last night. Overall it was average, initially the room looked lovely but on closer inspection it needs a revamp and att