內德飯店

I stay in 5-star hotel 150 nights per year and never experienced a stingy and rule managed place like this before. I WILL NEVER COME BACK. The Ned is a overly pretentious rip-off place that charges extra fees and service charges for virtually everything that I would expect as normal standard. This destroys the overall atmosphere and makes it a soulless place that does not feel 5-star at all. The mediocre staff seems to know that and does not even pretend. Examples: (1) If you book a room with breakfast, your breakfast order is limited to 28 GBP per person and they put a service charge on the total breakfast order. Ridiculous, and a vibe killer. (2) If you book over a booking platform they will charge 15 GBP per person per day plus service charge (!) to access the gym and pool area. The pool is even small and noisy. (3) At Parlor Bar they had an average hotel band playing on a Friday night and charged a 20 GBP “ticket” per person just to sit down andhave drinks there. Ridiculous. Also don’t expect a fashionable crowd. They go elsewhere in London. No need to dress and look good. The overall crowd is not much different than in a waiting room at Paddington Station. Actionable feedback for hotel management: (1) Only offer rooms on you own website and not on booking platforms which you discriminate by dubious fine print terms and conditions. (2) Increase the room rates (if you have to) and include everything a 5-star hotel should include and ramp up hospitality. (3) If you stingily have to limit the breakfast order, it would feel better if you limit the number of a la carte dishes that can be ordered per person instead of limiting the order amount to 28 GBP and there should be no breakfast service charge added to the hotel bill if a room is booked including breakfast. Another additional service charge will also be added to the room rate. The way it is now, The Ned is NOT WORTH IT AT ALL.

是的，令人驚嘆的建築，但服務和房間沒有達到預期。有些工作人員非常“勢利”和不屑一顧，但有些工作人員非常友好 - 只是服務標準不一致。 浴室的水槽需要維護，水需要很長時間才能排出。當你只是看著建築物時，房間類型（舒適）也感覺有點幽閉恐懼症。 門上掛著「請勿打擾」的牌子，有人敲門說「只是檢查一下是否有人在這裡」——這是不可接受的！ 整個酒店都有很多大聲的敲門聲和醉酒的人。如果您正在尋找安靜的環境，不推薦這個地方。 根據我的第一次經歷，我不會再住在這裡，還有更好的地方而且價格更低！

不幸的是，我們不需要的時候就得到了無障礙房間，所以我們對簡陋的家具非常失望，這絕對與房價不匹配