So I have stayed at this Hotel multiple times in the past. I DJ in London and use this as a base when up from my home (Hastings) so I don't have a 3 hour drive after a long evening. And up until now it's been fine, the hotel is dated but it's clean and I'm happy enough as long as I have a shower and a bed. It does it's job being a cheap and cheerful place to stay and has the bonus of plenty of free weekend parking around Primrose Hill. You can stop reading there if you want positives. So I had a gig on 20th of August 2021 and I happily booked into the hotel at a rate of £52 a night, fine. Except on the DAY BEFORE I got an email telling me that my stay had been cancelled. I was offered alternative accommodation at the International Hotel (also Britannia) a hotel I don't know and an area I don't really know that well either (canary wharf), parking on site was available at £25 per night. Not a charge I wanted added on to my bill. I called the Hampstead hotel and spoke to the staff member who answered the phone, we had a fairly pleasant conversation and I made him aware that I thought it was unfair to cancel at so short a notice and was told they had heard a week before, so why wasn't I told a week ago when it would have been easier to find an alternative? Getting more upset by this I stated that I would change to their alternative but I needed guaranteed parking and I'd stay if they could provide that to me free of charge as a gesture of good will as I was told so late. The receptionist said he would check with the manager and get him to call me back to sort out the booking. Three hours later no one had called me back and time was ticking so I called back and spoke to a new staff member who knew about the issues I asked if he was the boss and he said yes he was. After a chat he sorted a new booking for me and said that the parking was free for me and he'd make a note on the new booking. Happy enough I turned up at the International Hotel on the 20th after a long day at work, tired after a 3 hour drive to the venue and expecting everything would be sorted. Parked my car and went to reception. Booked in no problem and then Parking. After speaking to the manager of the International the receptionist told me that was something that has never been done, there were no notes on the booking and they couldn't offer me that at all. So, the 'manager' at Hampstead clearly lied to me and instead of a £52 stay I was instead charged £73, £21 for the parking. Plus the extra for petrol to and from my even. To say I'm unimpressed is an understatement. I would have paid less for a better room nearer to my event had I the option and the time to do it. A shame how they treat their repeat customers. I won't be staying here again as I can't trust them, a shame.
翻譯
訪客用戶
2023 年 2 月 10 日
Really well situated for my fav walking,viewing location of Primrose Hill " there were birds on the hill but I never heard them singing .. no I never heard them at all ... til there was you .. Great spot - but hotel is strict budget with no frills at all except convenience.
翻譯
John
2021 年 8 月 16 日
Stay was ok the price paid was ok.
But very disappointed that the rooms were not serviced after first night and received no clean towels and as we were not aware that the rooms did not get serviced we had to use wet towels the next morning. NOT GOOD
翻譯
Verified traveler
2021 年 8 月 11 日
Due to certain circumstances outside of my control, I had to stay at Britannia Hotel for about a month. The staff was absolutely amazing and there was never a day that went by where I was not only greeted by my first name, but always with a smile on their faces and a “how are you doing today?”. If it wasn’t for their amazing professionalism, helpfulness, and kind actions, I honestly don’t think I would have made it. I pray that management sees this review because YOUR STAFF DESERVES A HUGE RAISE!
翻譯
john
2021 年 8 月 1 日
I arrived at the hotel only to be told that the resident was closed and the bar but this was not mentioned in the web site , I had booked an executive room and the tub chair that was all to sit on was broken the arm was broken , I tried to clean my teeth to find that the cold water tap on the sink did not work no water came from it so had to get it from the bath tap . Upon arrival I was told I was on the 5th floor which was fine once I got to the floor I noticed stickers on all the door locks saying room cleaned which in its self is excellent but the fact it looked like I was the only guest on that floor found it strange that there was a dirty plate in the hall way floor and all the rooms around it had the stickers over the locks ?
翻譯
Verified traveler
2021 年 7 月 19 日
Original room was disappointing, however the hotel reception male was first class and upgraded ne too another roon which had been redecorated. There was wires and sealant splashes as evidence the room had been decorated. The carpet was brand new un this room and nade the first rooms carpet look stupid. No hot water for a few days, thank god it was a heatwave and i only wanted a cold shower? Brand new shower and bath and toilet. Hey over all though pleasant and peaceful and had a chilling great werkend.
I was informed the hotel was under reconstruction whilst i was at the hotel. So better to comd i think. May have the bar and restaurant opened. But how long til this gets completed as I never saw any builders or decorators...
翻譯
Andy
2021 年 7 月 18 日
I would suggest the receptionist to be a little more friendly perhaps.
Also, they need to fix the lights in the room, our light after switching off, a green light would remain on, when I asked one of the workers he said that most of the rooms are like that.
Also you can hear the noise of the corridors and doors
翻譯
飯店政策
入住及退房時間
入住:16:00–23:30
退房時間:00:00–10:00
櫃台招待時間:24/7 全年無休
兒童政策
這間飯店將為兒童安排部分房型。
如果不必加床,0 至 14 歲之間的兒童可免費入住。
嬰兒床及加床政策
加床/嬰兒床政策可能因房型而異。請參閱房型詳情以進一步了解。
早餐
形式套餐
年齡
費用
17 歲及以下的兒童
每人£10.00(約 JPY 1,953)
成人
每人£15.00(約 JPY 2,929)
額外早餐費用並未包含於總價內,請於飯店另行支付。
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健康保障
清潔度
2.4/5
清潔和消毒
每換一批住客就會進行一次房間消毒
住宿描述
客房數量:121
若想要遊覽倫敦,哈姆泰德布里坦尼婭飯店將會是一個不錯的的住宿之選。從飯店出發,至Kentish Town West僅有1km遠。附近很多景點,包括Everyman Belsize Park、Clivenden和櫻草山都離飯店不遠。
可以去飯店咖啡廳,舒適的環境,可供您休憩放鬆。如果您喜歡安靜的用餐,飯店可以提供房間送餐服務。除此之外,周邊餐飲種類繁多。Core by Clare Smyth(西餐)供應一流的推薦美味-牛肋骨配土豆,The Ritz Restaurant(西餐)提供的三文魚三明治備受好評,Ikoyi Restaurant(非洲菜)的蟹肉飯也是來這裡遊玩不容錯過的美味。