梅費爾聖詹姆斯飯店和俱樂部(St. James Hotel & Club Mayfair)

Amazing service. We visited for our 10 year anniversary and found the hotel to be well located for our plans. Staff were friendly and helpful and the room was outstanding.

everything good

Le personnel de l’hôtel est très avenant. La chambre était petite mais suffisant pour un week-end. La situation est top, cependant nous avons très froid pendant les 2 nuits dans la chambre. Nous l’avons signalé à la réception, cependant rien n’a changé.

Kind and courteous staff; very responsive to questions and sent a staffer swiftly after I had trouble with the in-room wifi. I wish the property had been more flexible about letting me amend the reservation dates at the rates locked in when I first reserved the room. But location is great; staff helpful and courteous; late-night food options to boot. Would stay again.

This property is really great. It’s on a dead end street so quiet for London. The people that work in the hotel are top notch. They really made the stay extra special. Graham and Andrei were just awesome.

ホテルスタッフがとてもフレンドリーで親切だった。部屋まで来てWIFIのつなぎ方を教えてくれた。

Very nice hotel! A nice service and restaurant

Hotel is great, but there is no USB chargers on the room. Nowadays that’s not a plus this is mandatory guys! Other than that the hotel is great! Very elegant!!!

The room was comfortable, the pillows were like clouds, and the bath was super relaxing. However, the room was slightly tired and there was quite a bit of dust around. The customer service was the worst part of this trip. I didn't feel welcomed when checking in, the receptionist was not overly professional and for a 5* hotel this is not what I would expect. Unfortunately, the service didn't get any better with my stay and my the end I was beyond disappointed. For almost £400 a night for the room, I would expect a professional and swift customer service. Often the reception desk was empty and I had to wait for assistance for some time, or in some cases I gave up. I had emailed the hotel over a week before attending and I chased the emails without luck and got a reply on the day of check in which was too late for a lot of the items we had queried such as gluten free options on the menu (we dined off site as we didnt have the information provided) From unattended reception desk, to waiting over 30 minutes for an iron, and more smaller items, it was just bad service and I wouldn't return. This was my second time staying in the hotel. 1st time was with work and my experience was the polar opposite to this. Maybe this hotel only treats business professionals with respect and speed!