一阿爾德維奇飯店(One Aldwych)

Reception desk could not have been more helpful in finding a better room (more light, seating, and a bath) within the same category (when I pointed out that our room was a let down compared to the, ahem....aspirational photos shown on **********). Only slightly bad taste left in the mouth was from Breakfast. Unless you really can't be bothered to leave the hotel, go out! Pain au chocolate, bowl of bircher muesli, 4 coffees, one terrible quality vegetarian 'full english' thing, plus service, £77! Coffee was Costa-level, no better, Veggie thing awful. Go to Delauney a hop, skip and jump up the road. Noticed a clank or two from the plumbing (as another reviewer wrote somewhere), but it seemed to be from our room when we were using the taps - ie manageable, albeit perhaps not ideal given 5*/cost etc. But not a big deal for us.

We had an amazing experience at One Aldwych. The hotel communication before and during our stay was excellent. It is a very comfortable hotel and as soon as we had a request, the staff responded quickly. The location of the hotel is perfect. Totally recommended. We will go back.

We pulled up in two taxis with lots of luggage and no porter or doorman came out to help us. They just stood inside and watched us! The hotel plumbing is awful, when the bathtub drained it flooded the shower! It is also extremely noisy when you flush toilets and pipes make whining noises. There were only full toiletries in the shower, not next to the bath tub. Street noise is clearly heard in the rooms. Hotel staff called the room 3 times while the do not disturb light was on waking us up. Also, there is no hotel restaurant for two days of the week, just bar snacks. This should be a 4 star hotel, not 5. Stay elsewhere in London (Connaught, Claridges, Beaverbrook, Cadogan, etc etc), One Aldwych is poor value for money.

This place is outstanding. Staff is amazing and every request is accommodated. Don’t stay anywhere else. It is small and never feels crowded

It was a pretty room, but very small. We'd just gotten off a Viking Cruise, and this hotel could take lessons from them in providing storage for their guests in relatively small spaces. I think the hotel rep was expecting us to be super stoked that the curtains moved at the touch of a button, but that is kind of a minor thing to me. The important thing is the bed - and boy, was it bad. When my husband and I would get in the bed, we'd both roll to the middle. Lumpy bed, flat pillows. We stopped in at the dining room a bit early for breakfast one morning. The hotel employee asked if we were guests of the hotel (as if we'd walked by the hotel, stopped in, got on the elevator and went to the dining room). Not sure if he was anxious about a Black man coming into the establishment, but it does make me wonder if he asks others the same question. My husband wanted to give compliments to Mo, an employee of the hotel. He said he was the best thing about the entire stay. He did arrange for an uber for us that morning to catch the Eurostar.

The best hotel we have ever visited. Nothing we asked for was too much hassle. They went over and above in every aspect of our stay and made the whole experience so special for my Partners Birthday. The Gluten Free Resturant was amazing. In short, you will never feel anything less than special while you visit this wonderful hotel.

It’s a lovely hotel, staff were friendly and couldn’t be helpful enough. Lovely bar / cocktail area for pre-drinks/coffee. Took 40 mins to get an iron and ironing board. I’ve stayed in £70 premier inns which already have this in the room. Room and bathroom were spotless and very luxurious, only downside is the room was a little small for £400/night. We would stay again and op for a larger room at a reasonable price.

Best hotel in London by far ! One Aldwych presented with an amazing service from start to end. Can’t wait for our next stay ! Staff was friendly, welcoming and smiling - all facilities and services were well maintained and clean.