南廣場飯店(South Place Hotel)

Good service of front desk staff and very nice restaurant

酒店非常舒適。我住在工作室房間，佈局非常舒適。浴缸和淋浴區很深很寬敞。一切都有奢華的設計感，值得我花的每一分錢。沐浴產品也絕對令人驚嘆，工作人員很快就會補充任何缺失的東西。 服務很好。客房服務出現了一些錯誤，電視無法正常工作，但他們的經理很快向我保證要修理並提供合理的補償。態度很熱情。總的來說是一次非常舒適的住宿和一次很棒的體驗。

Firstly the good: this is a great location in the City of London, within easy walking distance of Liverpool Street station. If you don't mind a bit of a stroll, it was also within walking distance of the river and other great attractions (Columbia Street Flower market just one of many). The hotel was spotlessly clean and comfortable, with a stylish bar and reception area, and the room was lovely. We were able to check in early and the reception staff were very helpful. Now the bad: unfortunately they seemed not remotely equipped to deal with a busy Sunday breakfast, which was very surprising and disappointing, given the cost of the room and the breakfast itself (£60 for 2). The staff did their very best in what was clearly a challenging situation, but for a high end hotel, to not provide enough cover during what in any other hotel would be their busiest time seems very odd. We ordered coffee and waited, and waited while other people arriving later than us had their drinks delivered. Our meal arrived after some time, still no coffee. They came by twice with the wrong hot drinks, and we finally got our (correct) drinks about 50 minutes after first ordering, our breakfast now long finished. Getting a coffee seems a very basic thing to get right. It was a very disappointing end to our stay. The restaurant staff were clearly stretched, and very apologetic when we left. However the response of reception was to knock off the service charge. It was not a very satisfying resolution.

I think cool in this hotel five star is a bit of a stretch lovely big rooms but you don’t sleep because there is construction going on next door t which the hotel do not tell you in advance - just put ear plugs in your room

飯店地理位置優越，靠近芬斯伯里廣場和肖爾迪奇，提供一流的設施和優質的服務。無論是出於職業還是個人原因，我們下次去倫敦旅行時都會再次住在那裡。

Great location for exploring this side if London with great public transport connections. Hotel didn't have my reservation as an ******* reservation so tried to charge full rate. It got clarified but then they charged me £11 'facility fee" because I booked through *******! So the customer is "penalized" for booking through *******.

空調在最熱的夜晚之一無法工作，預訂此特定酒店的目的是為了秘密花園酒吧，但該酒吧在沒有通知的情況下已關閉

Nice hotel, great bar, good breakfast. The only thing we had an issue with is that our sliding bathroom door was sticking and neither I or my wife could shut it. We reported it on the Friday and were told it would be fixed on Saturday (or we could move rooms immediately) we opted to simply have it fixed on the Saturday. No show when we reported the no show on leaving there was little acknowledgement or indeed interest in the feedback........ We should have taken the change of room.

Mycket bra, trevlig personal och förstklassigt hotel med närhet till många severdigheter