哈弗斯托克飯店(Nox Belsize Park)

Whilst the hotel was fine for what we needed and a short walk to Camden, the receptionist was so rude, apparently you need ID to get your room key, why would I have my ID! She refused entry to us without it, When I asked what I was supposed to do when I’m 2 hours from home she shrugged her shoulders, luckily I was able to get someone to send me a copy of my ID but with all the GDPR guidelines I’m really sure this is not legal that this woman now has my ID details that I didn’t want to share, it is not visible on the booking details that you need ID, I’ve stayed in Nox hotels before and not needed ID but won’t be rushing back when they employ rude staff

The only good thing about this hotel is it's location. Possibly this hotel was nice many years ago but absolutely not now. The vibe on arrival is one of a cheap hostel. The price reflects how tiny the rooms are, which if they were clean would be great but the reality is unacceptable. Really disappointing stay in room 107. Initially given room 104 which had a pool of water at foot of the bed. Staff did not hesitate to provide a different room. Sadly new room was much worse. I was told no other rooms available. The unbearable stench of damp and sewage coming from the bathroom left me feeling sick and completely ruined every aspect of my stay even outside the hotel as the stench stays in your nose. Due to the cold weather leaving the window open was challenging. My whole stay was awful. In addition the hygiene was sadly lacking e.g. the kettle had black gunky bits floating in it, the sink plug was full of hairs.... just unnecessarily nasty. On 2nd day when checking with reception if they could provide an alternative room, a notice had been printed and displayed on the desk stating the hotel is undergoing renovation and staff cannot help with any issues arising. This was not there on the day of arrival. The whole experience has been awful.

receptionist was really weirdly arrogant and condescending for someone working in such a dump. didn’t feel safe, very uncomfortable tiny room, felt dirty, really difficult for two people to get ready. photos must be really really old, would not recommend.

a minha experiência neste hotel foi muito boa, surpreendida pois escolhemos o quarto "sem janela" , mas na realidade tinha uma janela embora virada para um "muro". quartos limpos, modernos e espaçosos. o wc era também muito agradável, sendo estetitamente bonita e equipada adequadamente. era perto da estação de belsize e de fácil acesso ao centro.

This is a hostel not a hotel.When we arrived we were on 3rd floor no lift and stairs steep.Room was tiny there was 3 people not clean found hairs in bed and bathroom floor. Just did not feel comfortable in room at all .Thankfully we were only staying 1night.I would not have stayed a second.Would not recommend to anyone.Avoid at all costs .

Had a gig in Camden so booked this hotel after a positive experience at their Waterloo hotel. Location was great for what we wanted but disappointing the experience didn't match Waterloo. Greeted by surly check-in staff, our basement room smelt damp and was looking a little "tired". However, it did have everything we needed, good amount of tea/coffee, decent bed and a good, hot, shower. Reception is not manned after 11pm which gave us anxiety in case the door key didn't work (as we were due back after 11pm), luckily unfounded anxiety! Biggest complaint was we had no chance of a lie in due to the noise the cleaning crew made in the morning, LOUD conversation outside our door (crap sound insulation) woke us up. Then just as I was getting in the shower they were knocking on our door, as checkout is 11am this was not expected!! Could have done with a "Do not disturb" sign for the door. Not sure I'd use it again.

I stayed here last night and it was nice welcoming when I arrived although they didn't do breakfast when I had originally read that they did Room was lovely however there was no real Curtain just net blind so all light was let in as it got daylight Didn't complain as I knew it was fully booked Overally good stay

Clearly this hotel is a work in progress with building work still ongoing to improve the hotel. Not a problem at all for us as we were there for only 1 night at the weekend. I wasn't sure about leaving a review after a 1 night stay but having seen some very harsh reviews for this hotel I wanted to balance out these views. This hotel was the best value I could find esp on marathon Weekend and we wouldn't have been able to enjoy our weekend with family without rushing home without it. Sometimes expectations are too high. Our room was warm, clean and they let us check in a few mins early as transport was kind to us. Location is brilliant as we were visiting city centre day one then wanted to visit Camden day 2 which we could walk to from here. We would stay again as it was all we needed. A roof, a bed. Sometimes you get what you pay for and it was perfectly fine. Thank you. Without some of these smaller hostel type hotels some of us would have nowhere to stay. I also noted building work and lack of food facilities mentioned when booking it was not a suprise to us.